Doug made our car buying experience the best ever! He provided great customer service that meet our car buying needs. His attention to detail and professional service minimized a lengthy process we have experienced in the past through other car dealerships.
I made an appointment, confirmed the appointment when I arrived on time it was the guys day off. So they passed me to someone I had not been discussing my wants with. I explained I had $32,000 to work with. They could have said "we cant help you" And it would have been no hard feelings and I would have been on my way. instead the kept me for 30mins. then came back with 34,500 and said they were loosing money on that. So I got up and left. First off they arent going to sell you a truck at a loss. Otherwise they wouldnt have a job. Secondly there is the sticker price, then the invoice price then the dealer cost. When they say they are selling you something at invoice they are still making $2-3,000 profit due to the dealer holdback and dealer incentive monies. I dont do games, I know what I want I know what I have to spend and I tell them so. either they can deal with that or they cant. I didnt appreciate their games.
Nice people and they not out to scam you and thats rare very rare. They are very up front and gimmicks or game running and they let you decide what you want to do instead of just trying to get paid if they sell you a car.
I wasn???t ready to buy anything new yet but getting rear-ended and losing my vehicle made me start looking. After a lot of research and looking online I did find a GMC Canyon that has exactly what I wanted and it was at Hudson???s Buick in Poughkeepsie. Mike Vargas was extremely helpful and pleasant to deal with. He went out of his way make sure Iwas comfortable with what I was buying (this was replacing a 2003 Dodge Dakota) and explained all features to me. We were also surprised we got a 50??? TV. He even picked me up at the train station the day I was picking up the truck since I had no ride to the dealership. Thanks again! This was an extremely pain free purchasing process. After the purchase (and signing every piece of paper under the sun) he sat with me in the truck to set up the OnStar and reviewed again the features and the remote start, since I never had that before. Thank you again.
Got a postcard from GMC saying that my truck needed to be brought in for a recall and that the service *re-programming the ECM* would take anywhere from 20 to 40 minutes. I made the appointment and it took nearly 1 1/2 hours to get my truck done and pressing to get back to work. I could see the service men and customer service weren't motivated nor eager to please their customers from the moment I walked in. I was rather disappointed when I got that treatment.
Our salesmen Brian and Finance manager Steve did an amazing job getting us into a brand new vehicle when someone else would even give us the time of day. They didn't push or make us feel like we had to buy and just wanted us to be happy. They got us exactly what we needed and couldn't have done a better job. If you need a new or used vehicle go see Brian and Steve.
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