We have leased in excess of 15 cadillacs thru Ed Morse and have never been disappointed. Our sales rep Karen Barrese is very detail oriented and pleasant to work with. She is always is available and is anxious to make certain her customers are satisfied and feel good about their purchase. Carlos in the service dept is also great to work with and will always try to solve your problem.
Each time I visit the facility for repairs/service, I always receive excellent service. The staff is always helpful and ready to serve. You have one of the best staff to exhibit excellent service. Mike may sure my service time is always honored
Stopped in with an invite for a trade-in of my ATS. Paul Dowman was very pleasant and informative. We couldn't come to an agreement on the trade-in value of my ATS as it had been in an accident involving the air bags. While in great condition in my opinion, the air bag incident was a deal breaker. Everyone tried, but I decided to keep the car, as it's running fine. Will head back to Dimmitt when ready for my next Caddy.
I've bought 3 Cadillacs from Ed Morse Brandon and I will continue to return. It is a very well-run business with phenomenal customer service both in Sales and in Service. I've always been taken seriously and catered to, whether finding the right vehicle to buy or lease, or simply coming in for regular maintenance. I usually have something very specific in mind when purchasing a vehicle and the team at Ed Morse has come through each time with the perfect car! My current CTS sedan that is decked out like a "V" (but not a V!) is the coolest car ever. When I've had questions about service related items, my service guy (Mike) always gets right back to me and never hesitates to resolve issues immediately over the phone, when possible. When visiting the dealership for service, the waiting area is comfortable and well-appointed with snacks, beverages, etc I can't say enough about this place and will continue to be a loyal customer.
Please continue to do good job . You took the time to answer all our questions. Your salesmanship was everything I wanted in a salesperson. You are an asset to this company. Hope they appreciate you as I do.
Disappointed about ‘being on commission’ for service rep. Makes me wonder about being told things need repair that don’t really need it. Certainly totaled enormous amount of $$$ for me. I assume the quality of repairs is good. It has been in the past.
After dealing with several dealerships since my 1st ???new??? car in 1958. It is a pleasure to do business with Ed Morse Cadillac, where you are treated with respect, no high pressure sales person, and a friendly atmosphere. I believe purchasing a new car should be a pleasure, and not a nightmare. I was met by Karen Barrese, a friendly professional sales person and we immediately bonded. At that time I was not ready to trade in my 2008 DTS....???that I loved so much???. I had purchased it new from your showroom floor in 2008. Karen has kept in contact with me for the past 4 years, advising me of the new models. In October 2018, while having my car serviced. Karen informed me that she had a vehicle that I would be interested in. After taking a test drive in the new XT5 and contacting my wife, we decided it was time to trade. The closing of the sale went through smoothly without any pressures, thanks to Karen and staff. She took good care of us and explained the features of the new vehicle. I would strongly recommend Karen to anyone who is purchasing a vehicle from Ed Morse Cadillac. She truly is a professional and a great person. I would like to add that for the last 10 years, it has been a pleasure to deal with Carlos Martinez in your Service Department. He gives great personal attention each time I bring my car in for servicing. Ed Morse Cadillac.....a great dealership, an excellent sales person and a wonderful knowledgeable service person. That???s makes a Winning Combination. Cliff & Lucille Anderson
John was great. Bought my daughters first car. Second vehicle bought from them.
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