Sales representative very professional/friendly and quickly answered questions about the vehicle. Dealership receptive to negotiating internet sale by out of area customers unlike many that list vehicles on cars.com.
I had concerns about my service the prior week as my tire pressure was not noted. I informed the service manager who invited me to come back in and he would have my tires checked again free of charge. They found a problem and repaired it quickly. They are the best!!
This is a belated review of our purchase in Oct 2017. We visited 7 dealerships and considered other luxury SUVs. Sewell won us over with their service, impeccable facikities, availability and willingness to answer questions and by negotiating fairly. This dealership puts the customer first and is honest--a rare quality in the car business. They were patient with the thoroughness of our approach, and even arranged for us to talk to a VP at GMAC when we had an esoteric question on the details of our single pay lease. What a pleasure to work with them.
Jenny Mendez followed through with everything’s promised! I do not like car dealerships nor do I like dealing with car salesman.
From beginning to end what Jenny promised is precisely what happened. If you do not like dealing with car salesmen or unfulfilled promises with “secret” charges at the very end of you sale, this is who you go to!
Also the guy in financing made me able to finance the remainder of my car when even my own bank denied me!
I stopped by to check out a used car and I spoke with Carlos. He was very friendly, down to earth and low pressure. He had the vehicle ready to go when I stopped by to check it out. We went on a quick spin and even test drive a comparable vehicle. I did not purchase a vehicle from them but I would definitely recommend Carlos to anyone who is in the market for a new or used vehicle.
Sewell Cadillac is the most amazing Cadillac dealership! I just truly cannot say enough wonderful things about them. I have owned a Cadillac for the last 11 years. I don’t think I would get any other car for so many reasons. The customer service is just outstanding. Everyone is so helpful and attentive. Matt Mowrey always goes above and beyond and he should be recognized. The service department shines. Every single employee is so dedicated to their job and they run like a well oiled machine. There is never any waiting around or wondering what is going on. You are always taken care of like a queen or king. The communication is superb.
The waiting area is always so tidy and nice. There is tv, drinks, snacks, whatever you want. They make you feel so comfortable.
The dealership is always sparkling clean, even the shop... it’s insane!
People are always holding doors open for you, greeting you, making sure you are taken care of, getting stuff out of your car and transferring to the complimentary loaner they provide, which is always so nice.
Thank you Sewell for taking care of me and my family and of course my beautiful Cadillac Escalade. We love y’all and appreciate you ¿¿
I just recently bought a used Tahoe from Sewell Cadillac. I had planned on just looking and test driving the vehicle but ended up buying the vehicle that same day. Shane was extremely pleasant from the minute we walked in to the minute we left. I've been in the dealership a couple of times and everyone is so friendly and helpful. I felt as if we got the "Cadillac" treatment at Sewell!
Shane has been great! He seemed so knowledgeable about the vehicle we purchased. He knew every little detail of every option it had.
He's even made a follow up call just to check on me and make sure all my questions were answered. Thanks for being so helpful Shane! Just like his name, Shane is just a ray of sunshine!
I would highly recommend Sewell Cadillace to anyone who is looking to purchase a vehicle.
I drove there expecting to test drive a car. The car was in the shop getting work done. We went into the office to see if we could make a deal and we couldn't come to terms as far as numbers.
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