I recently came from out of state to purchase a used Ford pickup from this Cadillac dealership. I wasn't their demographic, I didn't buy a Cadillac, I wasn't coming back for service, I didn't finance through them, and they knew they would most likely never see me again. That being said, my family and I were treated like we were their long time friends buying our 5th Cadillac there. Patient, courteous, respectful, professional, and friendly come to mind when I think of the attitude of everyone we dealt with. Thi and Jamar are the kind of men you want working for you and representing your business. I cannot brag enough about Bob Moore Cadillac and the people who maintain such a high standard there. This isn't the result of just good training that can be passed along, this is the character of these men and it was greatly appreciated.
My car lost its smooth ride. I took it in Bob Moore Cadillac Dealership in Edmond, Oklahoma. I talked to my service Consulant (Diron Carter). I wanted my front and back shocks replaced and my my brakes replaced. I have 74K miles on the car. I just knew it needed new brakes. Two days later, I was informed it only needed rear shocks and my brakes were ok. He saved me thousands of dollars. My car is riding like new again.
Kenneth was awesome! As a matter-of-fact, the entire staff was awesome. Keslow step in and accomplished the initial check-in of our vehicle while Kenneth was taking care of another customer. Kenneth came in and completed the check-in process. Kenneth had us checked in and out the door with our loaner vehicle within minutes. The staff had our loaner vehicle ready when we arrived and the process was seamless. Ken was very professional, and kept us well-informed of status of our vehicle; our vehicle needed the regular maintenance interval scheduled service, replacement of a strip of body side molding and removal of a clear-coat over-spray that was accidentally sprayed on a small section. Kenneth efficient coordination with the service department, the parts department and body shop technicians led to the accomplishment of all required service in minimum time. The entire staff should be commended!
Excellent people with excellent facilities.
We purchased two Cadillacs from them and the buying process with Daniel and Jamar was very comfortable and the service with Kenneth has been outstanding. This is an excellent dealership.
By email, Diron kept me informed when to bring my vehicle in for the next oil change and tire rotation. Since the first time arriving at the store for service work, after purchasing my 2018 Cadillac XT5, Diron always display such professionalism and concern about the wellness of my new vehicle and the upkeep of it. As I arrived for my 2nd scheduled appointment, again Diron courteously took my keys, escorted me to lounge area to sit comfortable, then offered by text message assistance if I needed anything. His act of kindness and friendliness were outstanding! After my vehicle was completed, Diron walked over to me with the most friendly smile, again escorted me to my waiting vehicle, made sure the display screen were set up correctly, ask me were there any other questions he can answer for me, and thank me for coming into service dept. I will give him 100% of excellent customer service and it's always a pleasure coming back to Bob Moore Cadillac for any services.
This is where I purchased my vehicle and it was a great experience, but what’s even better than the buying process is the Cadillac service center. This is the only place that I trust to service my vehicle. The attention to detail and explaining what is required each visit is much appreciated and they never try to up sell any unnecessary service.
Bob Moore Cadillac in Edmond, Oklahoma employees are the best. My service Consulant (Diron Carter) and all the employees who work on my Cadillac Escalade know what they are doing. Their knowledge keeps my family safe on long drives to visit are grandchildren. Being a senior citizen, I have not time for a brake down.
Kennith was our service tech. He’s was the friendliest ever. He kept us updated on my car and even helped by recommending a paint and body shop
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