I had a wonderful salesman, Chris Jones. He understood that I drive the 150 miles to get to this dealership; so I needed everything ready to go. The process was very quick and hassle free. I would recommend him and this dealership to anyone looking to buy or lease a vehicle. Tell him what you want and he will find it. I'm very pleased with my truck.
Purchasing my 5th vehicle from Lafontaine since 09
by Julietta Thomas from Pontiac Mi
November 9, 2018
Garnell Woolridge is a excellent salesman service technician Kevin Bright was very helpful in the service center an the IT specialist Jonathan was knowledgeable setting vehicle radio an mirrors safety setting such as vibrating seats etc
My sales person, Doug Buchanon, was thorough in showing me the 2017 ATS I found listed on Cars.com. The appraisal of my trade-in went quickly and we reached a deal soon after. I was happy with the experience.
My service rep as well as the service manager went above and beyond to help me out. They know I have had a serious of problems with the vehicle between tire/rim issues, headlights, and computer/electric issues so when 8 month old tires all needed replaced as well as a cracked rim AND the rear shocks/pump they did everything they could to minimize the cost. They recommends tires with a large tread life warranty that at least will be replaced if they run out in 15-20,000 miles like these did which is ridiculous considering nearly all of it is expressway driving in light traffic. I will never buy any tires made by Goodyear again. They also did the service in steps and prevented me from getting recommended work that was not mandatory at the time, not the usual dealership way which was refreshing.
Long story short, the Genesis service team did enough for me to rethink my stance on never buying a Cadillac again. Although they cannot prevent the quality issues or control the cost so odds are I will sell this one in the next 10-13’days and switch back to Ford/Lincoln since I had twice as many miles on those cars and never had half this many issues
This man, Henry Flakes, is the most sincere and thoughtful sales person I have ever encountered.
Very selfless and attentive. I really enjoyed the buying experience at this dealership. Completely unique. Be careful, though. Mr Flakes is a video ham!!!
Awesome sales and service department! Brent B was my salesman, his attention to detail made me a customer for life! The leasing process was so smooth, it made the entire visit to their dealership really enjoyable.
I met my Sales Expert, Aaron Thomas, at the Dealership 6 months prior to my purchase. He was very informative and took time to understand what I wanted. He was not pushy and did not try to sell me something I didn't want. When I was ready, I reconnected with him and purchased my dream car, an XTS. In a couple of years I will be ready to upgrade and I will be returning to Prestige. I first came to Prestige to have my Enclave serviced. I am also very happy with my service experience and will continue to use Prestige to service my Enclave. I am actually getting new tires for that vehicle now. Thank you Aaron Thomas and thank you Prestige.
by Craig Allen Carlson from HARPER WOODS, MICHIGAN
May 9, 2018
Genesis is a very good dealer and provides very good service!
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