Now that is how a customer should be treated! A+++
by Craig from Portage, IN
July 12, 2018
I cannot think of enough nice things to say about my experience. From the moment I parked on the lot to the time I left, I felt like royalty. Every single employee here was amazing and treated me with the upmost respect and like family.
Chris Noa by far is who everyone should work with. His manager Ben was on top of his game as well and read me right off the bat. Ben went out of his way to make sure I was taken care of. He set me up with Chris and then Chris took it from there.
The entire experience of buying a car can be stressful and difficult. These guys made it actually fun and in the end if I had not bought the vehicle, I still met some great people and had a great time. The good news was I did buy the vehicle and I truly believe it was because we just worked together understanding each other’s side from a business to consumer and made it painless.
The car was exactly as described, the employees were top notch, and the facility looked amazing.
However these employees can be recognized and rewarded for going above and beyond should be done.
For anyone looking even just to acquire some information and/or browse, don’t be afraid to talk to these guys. Never once did I feel like I was being taken advantage of nor that I was bothering them. Don’t shy away from getting information to make a good decision on what’s right for you.
Again I can’t say enough. Chris and Ben are elite and deserve much kudos to making my evening a great one and a very happy customer.
Thank you so much again for everything!
My boyfriend and I bought a car here today and we are very pleased with our purchase and the staff. Daniel and Dominic were very informative and friendly. It was a great experience and I recommend this dealership to anyone looking for a new car.
Tony, the salesman was very relaxed and laid back. Felt no pressure to have to purchase vehicle at that time. He spent a lot of time with us going over vehicle to make sure we were comfortable with it. First time ever, in my vehicle buying experience did the OWNER come to thank us for purchasing one of his vehicles!!! Very pleased with whole experience!! Drove home to Indiana with the vehicle and was well worth the drive!!!
I was working with a sales associate for about a week over e-mail and talked with the sales manager to schedule a visit. When I arrived I learned that the car I was interested in was being used as daily driver by one of the employees and had over 2,000 more miles than advertised. The car was not in condition to be shown since it was being driven every day. After test driving the car it seemed like the transmission was not shifting properly. Overall, it was not worth my time.
Recently worked with the very professional and pleasant service staff at cadillac of naperville. Bonnie was great and working with Mark Klodzinski service manager was a pleasure. The address my needs immediately and were always very curteous, knowledgeable and professional. I will continue to bring my recenlty purchased used vehicle to cadillace of naperville! Great service department team!
I'm always completely satisfied with the service and products when I visit Shirey Cadillac.
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