My representative. Robert Sommers, provided superb service. I felt no pressure, and truly believed Robert understood my needs. His professionalism and commitment to my overall satisfaction inspired my wife to want to have Robert help her when she is in the market for a new car.
This is my second purchase through Pepe Cadillac and there is an obvious reason why I keep coming back. The service I received from this dealership was and always has been exceptional. My salesperson, David Persaud and the business manager, Frank Raniilo, both understand what it takes to sell a luxury vehicle... make your customer feel like the most important person in the room and give them what they want. I will continue to come back to Pepe as long as they continue to give me exceptional service.
I worked with Mike and was looking to get a used Mazda 3. Although my credit was fine, I guess i didnt have a strong enough credit history to get a loan with out needing a cosigner or more money down (both which I wasn't able to do). He explained my situation to one of his managers and i was told they will continue to work on getting me approved. Its been almost a month now and no progress has been made. I cant even get a hold of Mike. Ive called/texted him many times and he hasnt gotten back to me. If you cant get it done for me thats fine. But at least text me and give me an update so i dont feel so left in the dark. But anyway, although he seemed like a nice guy in person (never felt pressured), the fact that he kinda ghosted me put me off to this place. Probably wont ever come back or recommend this place to anyone. Get back to me and maybe ill change my mind..
Always a pleasure at mahwah. Service is outstanding, the service reps are very knowledgeable and accomendating. Waiting area is comfortable. Service loaners are given when needed. Recently had tires installed and a wheel alignment done also oil change and transmission service all done in a timely matter. I wouldn't go to any other cadillac dealer.
The sole reason to use a particular Dealership Service Department is simply, "They have earned my business". I have multiple Dealerships that are more convenient but you have to use the one the just gets it done. Gets it done with a smile, professionalism, and never pushes for items I do not need, but makes sure I am safe. Kudos to Ronnie and his outstanding Team!
It's always a pleasure bringing my vehicle in for service. Everyone goes out of there way to be accommodating. The service advisors are very knowledgeable and explain in detail the services performed, and any upcoming necessary maintenance. The waiting area is comfortable and there is always coffee and bagels.
This is my 4th Cadillac purchase, and the service at Mahwah far exceeds any other dealer experience I've had! The personal attention from start to finish was more than I expected. Love, love, love my SRX! Thank you Rich and team!
I had wanted a Cadillac for the last 5 years and finally bought a 2015 ATS. This is my favorite car thus far and I traded in a Mercedes! The process to purchase the car was a little awkward since I wasn't financing through them but we worked everything out. It's been almost 2 years and she's still perfect. And that's saying something because I bought a high mileage, former fleet/sales vehicle. My uncle who lives in Queens recently traded in his 1000 year old DeVille for an XTS because he likes mine so much. Great sales and service all the way around. I highly recommend visiting if you're interested in a Cadillac.
I want to personally thank you for fixing my tire on short notice. Your professional attention in replacing a blown out tire on my 2014 CTS was indeed very appreciative. Coming home from out of state to pickup a friend and leave the same day was great concern on 8/27/17. You were very courteous in seeing I was taken care in the minimum of time. Again, thank you and your service team for performing a great service to a Cadillac client. Have a blessed day. Sincerely, Anthony Johns
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