I did not buy my car at Symes, but have serviced it here since it's the closest dealership to my home. Roll Lee has been my customer service point of contact and she's fantastic. She called and emailed me to keep me abreast of what was happening to my Escalade. The waiting area is very clean and always stocked with over standard refreshments. I love the coffee machine and bagels. The driver who initially took me home was very friendly. Roll even took the initiative to ask me if I would like to get a quote for a new car to compare to the cost of the repairs. John in sales reached out to me immediately and responded to my questions promptly. My overall experience with Symes team was nothing less than stellar. Thanks Roll and Symes for a great experience. I'll be back.
The Cadillac CT6
by DJK747 from Livonia, MI
December 10, 2018
I've owned several Cadillacs and this Cadillac CT6 is no disappointment. It is a very well engineered and constructed car. It preforms well and has the ride of a Mercedes S Series. Most of the expected features are standard and some of the unexpected luxury features are there as standard equipment. The transmission could shift a little smoother but it is not an issue. The Cadillac dealership is also an important consideration in terms of after purchase service. They are not all the same. Suburban Cadillac of Plymouth, Michigan is exceptional. I was treated as a valued customer by both the sales nd the closing representative. I have always been treated in a professional manner, competently and with courtesy by the staff at this dealership. I do and have recommended this dealership to friends and business associates. The service department at this dealership is also outstanding. The car-buying experience can be stressful but the staff at this dealership goes out of the way to make it as uncomplicated as possible.
They changed my two front tires and forgot my cap I called and they said they would get back to me not a problem
Superior SEDAN, why compromise for SUV
by CT6 Sedan from Boston, MA
December 6, 2018
The car is elegant, luxurious and a pleasure to drive. I believe it is Cadillac's best interior and exterior with the best driving dynamics. I would buy this SEDAN again, especially after comparing to German/Jap SUVs that offer nothing compared to the CT6.
Smooth process, courteous staff, comfortable waiting area
A REAL HEAD TURNER!
by TERRIBLE TERRY from WORLAND, WY
December 3, 2018
THIS IS A BEAUTIFUL CAR! IT TURNED HEADS WHEREVER I WENT. I COULDN'T STOP FOR GAS WITHOUT ATTRACTING A CROWD! PURE LUXURY! EVERYTHING I COULD ASK FOR IN A LUXURY SEDAN! CORRECTION,most THIS WAS A 2017 NOT A 2018.
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