We worked with Sean Turner, and he was excellent. Very attentive and careful to make sure I was getting everything I wanted. I was a first time buyer and very nervous, but he made the process very smooth and efficient. Will definitely recommend to others in the future, and will continue to use this dealership. Very happy with the customer service!
Jeff Hanson was our sales person. If you want an amazing first class experience ask for him. I have never received better service from a sales professional. Transaction was quick and flawless. I received a great offer on my trade in and purchased a beautiful Escalade.
Kara Sacks was wonderful! She explained everything very clearly to us and keep us in the loop through the whole transaction. She is truly an asset to Crestview Cadillac!,
Kara brought us back to Crestview. My last Cadillac was purchased at Serra.
This past Saturday was our very first time looking at cars over at Suburban Cadillac. John Pewinski greeted us immediately and listened to our needs. Not once did he make us feel pressured in any way. He was very personable, professional, and patient. He made our experience a great one for my family and we will definitely see him again when it is time to purchase another vehicle.
My sales person, Doug Buchanon, was thorough in showing me the 2017 ATS I found listed on Cars.com. The appraisal of my trade-in went quickly and we reached a deal soon after. I was happy with the experience.
This man, Henry Flakes, is the most sincere and thoughtful sales person I have ever encountered.
Very selfless and attentive. I really enjoyed the buying experience at this dealership. Completely unique. Be careful, though. Mr Flakes is a video ham!!!
Awesome sales and service department! Brent B was my salesman, his attention to detail made me a customer for life! The leasing process was so smooth, it made the entire visit to their dealership really enjoyable.
I met my Sales Expert, Aaron Thomas, at the Dealership 6 months prior to my purchase. He was very informative and took time to understand what I wanted. He was not pushy and did not try to sell me something I didn't want. When I was ready, I reconnected with him and purchased my dream car, an XTS. In a couple of years I will be ready to upgrade and I will be returning to Prestige. I first came to Prestige to have my Enclave serviced. I am also very happy with my service experience and will continue to use Prestige to service my Enclave. I am actually getting new tires for that vehicle now. Thank you Aaron Thomas and thank you Prestige.
My service rep as well as the service manager went above and beyond to help me out. They know I have had a serious of problems with the vehicle between tire/rim issues, headlights, and computer/electric issues so when 8 month old tires all needed replaced as well as a cracked rim AND the rear shocks/pump they did everything they could to minimize the cost. They recommends tires with a large tread life warranty that at least will be replaced if they run out in 15-20,000 miles like these did which is ridiculous considering nearly all of it is expressway driving in light traffic. I will never buy any tires made by Goodyear again. They also did the service in steps and prevented me from getting recommended work that was not mandatory at the time, not the usual dealership way which was refreshing.
Long story short, the Genesis service team did enough for me to rethink my stance on never buying a Cadillac again. Although they cannot prevent the quality issues or control the cost so odds are I will sell this one in the next 10-13’days and switch back to Ford/Lincoln since I had twice as many miles on those cars and never had half this many issues
by Craig Allen Carlson from HARPER WOODS, MICHIGAN
May 9, 2018
Genesis is a very good dealer and provides very good service!
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