Almost makes me want to buy a car every day. Our sales guys Felipe and Brian went over and above to get us the best possible deal they could. Working with Brian in the finance area was smooth and professional.
Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our problem and a corresponding clear solution. Gates was able to complete all necessary work before the end of the same day! This was not the first time we have taken our car to Gates for diagnostics and solutions, nor was it the firs time that the service team at Gates has provided great service. We will be back!
The process was so easy, Gina made me feel like the only customer she had even though I am sure I was not. She even gave me money out of her own wallet for gas since the car I. Ought was on E. Mr. Gurley was no pressure at all kind of guy. The whole experience was simple and quick.
I bought my jeep from howards. Chris was my salesman and he did an awesome job, he walked through the everything step by step, got me in my vehicle in less than an hour and went above and beyond when I contacted him after the sale. Thank you Chris!
First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem to view each call as urgent. I wish this all dealerships applied this thoughtful principle. Secondly, I have always been treated as a valued customer by the service crew. They often know me by name. This, although unexpected, always leaves a great impression and tends to make me feel respected. In turn, it's easier to respect and trust the advice given to me regarding vehicle maintenance recommendations. Multiple times the guys have gone out of their way to make it easier on my wallet. They are courteous enough to promptly call and discuss options before assuming the work. They don't push and respect my decison. Finally, they are thorough with the details upon payment and close each interaction with a handshake. Hands down, Gates Toyota is the best dealership I've ever gone to for service. A special thanks to Steven, Brian and the whole crew.
Established a great price via email; drove 130 miles to the dealer to pick the car up; everything was above board and they gave me the quoted price without a hassle. I was in and out of the dealership in about 1hr.
Easily the best new car buying experience my wife and I have had in our lives (we've purchased 3 other cars from other dealers). Goshen will be my 'go to' dealership going forward. I cannot say enough good about these guys.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.