Extremely Pleased with Pepe Cadillac Service!
December 3, 2018
I am 66 and I have been dealing with automobile service centers for nearly 50 years now. All I have to say is that if anyone ever asked me what was the best automobile service experience I ever had - I would have to say - hands down - that it has to be Pepe Cadillac Service. These people are First Class all the way, and from all that I've ever seen and experienced in automotive service - Pepe Cadillac Service, in my opinion, sets the Gold Standard that every other automobile service center should aspire to. The Pepe Cadillac Service staff took great care of my service needs, working with my schedule to set up my service appointments, and I received courtesy calls from them to remind me about my service appointments. Their facility is immaculately clean, and they "Roll Out the Red Carpet" for their customers. I received a warm friendly greeting by the folks in the convenient drive-in service drop off area, and I was treated like a VIP by my service specialist Samuel Kwartler, who was very attentive to my needs, and who went out of his way to ensure that my service issues were promptly and properly addressed. The service performed on my Pride and Joy (my Limited Edition 2014 Cadillac ELR - the first ever Electric-Powered Cadillac) was done professionally and to my 100% satisfaction. I received an email with a detailed report of the service performed on my ELR, and all of the checks they performed, I was very impressed with how thorough of a service my car received, and how well all of the checked items were documented in detail on the report. I've never before felt so confident, assured and satisfied about a service performed on my car, and needless to say - I will ONLY be taking my ELR to Pepe Cadillac Service for all of my service and maintenance needs. I give Pepe Cadillac Service and the Pepe Cadillac Service Team 5 STARS All The Way! - My utmost Highest Recommendation!