Covert is Amazing!!!!! We have been buying from Covert for over 20 years and Ernest has always been honest and conscientious of all our needs. He always finds us the best deal at the best price. Recently we purchased a new 2018 GMC 3/4 Ton Sierra and had several mechanical issues resulting in my wife and daughter being stranded along side the road with horses. Both times Covert immediately sent help and corrected the problem. The last time we had an issue, we shared are frustration with Ernest and told him we wanted Covert to correct the problem. Shortly afterwards we received a call from Chance Covert and he asked what it would take to make us happy. I told him we wanted the same truck that we have but one with 0 miles. He said he would look for one and get back with us. Within a couple hours Chance called and said come pick up your new truck. No One Else would have done that. Covert Chevrolet ALWAYS puts the customer first. They are amazing in every way. Im thankful twenty years ago I met Ernest and started buying trucks from him. I highly recommend Covert Chevrolet and Ernest will take care of you.
Great Sales & Service - very professional response
by Laurence Graybill from Post Falls
November 30, 2018
Let me begin with an apology for the length of these comments. Please know that each word was earned, not coerced! I usually don’t complete consumer surveys as they seem to be presumptuous, reactionary and boring. What changed my mind on this occasion? A dealership that stands behind the words they speak!
We had searched the internet for hours to find a simple, smaller 2WD pickup without all the bells and whistles, yet one with low mileage that would operate effectively for years to come. The list of available vehicles was not long in our neck of the woods but one was found at Arrottas AutoMax.
Traveling to North Spokane from Post Falls, Id was not ideal but we called and set up an appointment the next day. Meeting Joe was delightful and he interspersed answers to ALL my questions with candid responses and humor. He didn’t hesitate to provide vehicle history information and even introduced us to Tyler the owner. Both my wife and I felt comfortable and well taken care of. There were comments made that they would “take care of us” as customers throughout the process. I heard the words but had been there before.
The pickup itself had some dings - not a problem for a work vehicle from my perspective and not normally seen on a car lot – but perhaps it might work toward a lower price. They didn’t insist on participating on the test drive but showed trust, I liked it. I am not a mechanic so asked if my mechanic would be able to provide an inspection. Again receptive to our needs, an agreement was made. A lower price was offered and agreed upon should my mechanic give a thumbs up. No haggling back and forth. I liked that a lot.
My mechanic found some needed repairs that are not normally noticed on a cursory inspection. I was not thrilled to call Joe with the news. Documentation was provided and a call received from the service folks that they wanted to check things out themselves. Our thinking was that the pickup would be taken back to Arrottas and our search would continue. The repairs were not simple or inexpensive. Their response was extraordinary.
Not only did they validate the problems noted, but we were extremely impressed that they felt it was important that they repair them. Could it be that they really did want to “Take care of us”? They further showed their character when informing us that they would cover the costs. Did I mention that I was impressed? A car dealership that makes claims that they stand behind is rare these days. We thank God for the blessings we received at Arrottas AutoMax and would not be hesitant to encourage others to visit them for a wonderful vehicle buying experience.
Sincerely, Larry & Suella Graybill
Mr. Larry was a gentleman and very knowledgeable in showing me his facilities. Larry is a true enthusiasts and i consider him to be a go to guy in the realm of exotic cars.... a truly trustworthy man... tom nardone
After a horrific car nightmare when replacing my beloved car was the last thing on my mind. And 3 weeks stuck in a parking lot next to work and a nightmare lender who refused to extend humanity and work with me, I was referred to Mo.
He restored dignity and peace, especially after today.
I drove to his shop frantic from "breakdown trauma"
Nearly hysterical and less than 24 hours after purchasing my car. Mo dropped everything , and just jumped in the car and drove us to mechanic, reassuring me he would just refund my money and take the Car back. Turned out to be a loose cap under the engine that caused the check engine light to come on, I will guide people here, Mo is a rare breed these days. I feel do blessed, like yes, I have a great car...but I also gained a family...
I never submit reviews, but this was the best experience I have ever had purchasing a car. Terry was very patient, and there was absolutely no pressure, and the 1999 Toyota 4Runner I purchased is immaculate. Anytime I need a car, the first place I will go is Classic Auto.
Friendly staff. Great prices fun experience. Have bought several vehicles from this dealership over the years and have never been disappointed. If they were able to sell every type of GM vehicle I would never shop anywhere else.
Had a great experience purchasing a 2009 Cadillac DTS from Elite Motor Cars in Peabody. The vehicle was offered at a very reasonable price and George went out of his way to to ease the buying process. He is also extremely knowledgeable about Cadillacs.
I spoke with Austin regarding a blazer for sale. He went above and beyond my expectations of any dealer. He was honest and upfront about everything even sent me pictures of underneath the body and any type of rust on the vehicle. Due to the fact that I couldn't just drive down and look at it I live 11 hours away from his dealership. I would recommend speaking with Austin for your next car purchase
Sales staff very friendly and knowledgeable about the vehicle we were looking at. Took car for extended test drive, was very happy with salesmen and drive. Decided to purchse vehicle... Buying process went very smooth and extremely satisfied with the process and the purchase...... Kind.courteous.knowledgeable.efficient. highly recommend dealership for future purchases....
great selection of vehicles. Honest and fair sales people..
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