Received implacable service during the vechicle choice, purchase and after market upgrades process. Daniel went above and beyond the requirements of a salesman. The Genius Bar representatives are great as well.
by Jeremy23 from Mount Vernon wa
March 4, 2018
Have had many problems transfer case failed once and I think it’s doung it again . I like the styling inside and out just wish it was more dependable for 100k
Very pleasant experience. Staff was knowledgeable and helpful.
Worst Escalade Ever Owned!
by Baldy from Florida
January 31, 2018
Cannot wait to get rid of this Vehicle. Rides very hard, Transmission Rough. Lousy Vehicle for $100,000 when I do find an out it will not be Cadillac until they get there product right. After all an 8 Speed Transmission in 2016/2017 then a 10 Speed in 2018 do to the Problems with the 8 Speed. I should not have to endure there in errors in judgement for my Large Investment!!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
2016 Escalade = Fun Times
by Cadyman from Burlington, ON
January 20, 2018
This is my fourth Escalade, and by far this is the most impressed I have been with any of them. This truck handles like a dream, such a smooth ride, I am looking forward to taking some long distance drives to tour the country.... something I haven't done in years. And.. the Power!!! they have fine tuned this corvette engine to react quicker than the previous years! I love the interior design and the heads up display and the dashboard cluster is easy to navigate. and the smart assist for cruise control, makes driving easier...
Top notch. Selection is great. From Sales to Service unbeatable. When you leave a dealership knowing all your checklist items have been met, that says a lot. I purchased my previous vehicle from Guy and he has consistently delivered a quality vehicle and stands behind the sale.
Great ride! Drives like a dream!
by DRizzle79 from Baxter, MN
November 21, 2018
I love Cadillacs.. This is my second Escalade and they are great reliable vehicles. All the bells n whistles with safety and convenience features you could want!!
Josh Edwards was great. We discussed my wants and need and he adjusted. Josh made sure i was comfortable with my purchase and that was important.
2016 CADILLAC ESCALADE PLATINUM
by ROLAND from ARVADA CO.
December 9, 2018
HEATED SEATS ARE A JOKE DON'T EVEN GET LUKE WARM, DEALER SAYS THAT'S JUST THE WAY THEY ARE, FOR $100K THEY SHOULD WORK. I WENT ON INTERNET EVERYONE HAS THE SAME PROBLEM SINCE 2015 WHEN SOME DUMB xxx ENGINEER DECIDED TO CHANGE TEMPERATURE CONTROL, IT'S BEEN THE SAME FOR ALL THE YEARS EVEN THE 2019'S, WHY HASN'T THIS BEEN FIXED?
it was one the best car buying experience I've ever had. highly recommended. whole team is just great from Sales to service , if u don't have time to shop around u better go to Auto collection of Murfreesboro cause they save u a lot of time and money .
Easy Driver w/ Power when needed
by KP from Morgantown, WV
November 8, 2017
The Escalade is the perfect car for someone who wants the pleasure of driving without having to pull the strings to make things do what they want. The Escalade seems to think of everything before you do. The Apple play, rain sensing wipers, auto brights, and much more. The ride is very quiet and smooth until you decide you want to see the 6.2L V-8 in action. I recommend this as a vehicle you can drive every day.
My salesman Jordan Rose was very professional and extremely nice, he helped pick out the perfect truck for me, and walked me though. All the features of my new truck
by Baldy from Florida
October 27, 2017
I have owned several Escalades and the 2016 is the worse quality of any that I have owned. The 8 speed transmission is rough always trying to find gear in city driving. The overall ride is sloppy. Really disappointed after paying for Platinum Edition Window Sticker $ 92,000. I wish I had my 2011 back.
We bought neaaly 10 vehicles over the years from Michael’s motor Company. Staff is always friendly, courteous, ethical, and honest. Their pricing is reasonable, they offer excellent extended warrantees for sale , and they always do everything possible to ensure a fair and reasonable transaction. This week, we bought a Nissan Ultima from them, and they are delivering it to our home in East Tennessee in a couple of days. How’s that for service? We only buy our vehicles from Michaels Motor Company. Here’s a learning opportunity for those of you who have written bad reviews because of the cars performance: buy an extended warranty. You’re buying used vehicles, for Pete’s sake. What did you expect?
The vehicles located on the lot seemed nice but the overall experience was not very impressive at all. The owner of the shop was very rude and unprofessional. He did not seem too familiar with the car and could not provide very much information. He acted as if he was king of the world and it just made you not even want to look at the vehicle. He needs improvement in the professional aspect of talking to customers.
Great place with great staff! The price was amazing and we absolutely love our new car. We did experience a battery issue, but it was a used vehicle. They paid for us to receive a new and were extremely professional. Would definitely recommend to friends and family and I???ll be sure to come in a few years! :)
It will take a week to get your car looked at because they are so busy, but they fixed my truck quickly and properly with daily updates. Great service. And I highly recommend buying the 2-3 year warrenty. I'm very very thankful I did.
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