We recently purchased a used Cadillac from John Elway Cadillac in Lone Tree. Our salesman Greg Stockton was outstanding. It was definitely the best experience we have ever had in purchasing a vehicle new or used. I would highly recommend Greg to anyone looking to purchase a new or used car.
Got a postcard from GMC saying that my truck needed to be brought in for a recall and that the service *re-programming the ECM* would take anywhere from 20 to 40 minutes. I made the appointment and it took nearly 1 1/2 hours to get my truck done and pressing to get back to work. I could see the service men and customer service weren't motivated nor eager to please their customers from the moment I walked in. I was rather disappointed when I got that treatment.
Took my car in to the dealership and spoke with Sam.
He took care of me right away and pointed out the customer lounge where I could wait while my car was being serviced.
The vehicle was service promptly and a nice car wash was provided as well.
Very happy .
Tim was the only dealer willing to work with my schedule. When I asked him for rough numbers I didn’t get the typical xxxxxxxx you get from the Larry h millers and Peterson about “just come in”. Tim and Kendall were respectful of my time and I will definitely recommend and shop there again.!
Recently purchased a 2012 Cadillac Escalade ESV from this dealership. They made the whole process very easy and treated us like family. They even put a bow on it when my wife and I took delivery. One of the best buying experiences I have ever been involved with. Thank you Eric!
This is the second time I bought my vehicle since 3 years agao and the buying exparience is still top notch. Sabrena was our sales person. She did not push us at all, everything is up front and willing to work with us. Unlike other dealership I have been to there is No tricks at all, what we agreed during negotiation match exactly what they put on the paper. No ???accidental mistake??? on the paper work. I highly recommend Sabrena if you are considering buying your next vehicle becuase the buying expareince is truly exceptional!
I was from out of state and did my shopping using cars.com. I am self employed and was looking for a specific car. They had the best price by far due to the no negotiation pricing structure. We did everything via email until the last day when I called. They sent me exact numbers so I could review. I drove up on a Saturday morning and left with my SUV in 1 hour. Easiest car buying I have ever had.
My entire experience here has been spectacular.....how buying a car, or anything, should be. I am happy to take the time to review Cadillac of Novi! Peter Yatooma was my salesperson and he was just awesome! They have made me a customer for life.
My service rep as well as the service manager went above and beyond to help me out. They know I have had a serious of problems with the vehicle between tire/rim issues, headlights, and computer/electric issues so when 8 month old tires all needed replaced as well as a cracked rim AND the rear shocks/pump they did everything they could to minimize the cost. They recommends tires with a large tread life warranty that at least will be replaced if they run out in 15-20,000 miles like these did which is ridiculous considering nearly all of it is expressway driving in light traffic. I will never buy any tires made by Goodyear again. They also did the service in steps and prevented me from getting recommended work that was not mandatory at the time, not the usual dealership way which was refreshing.
Long story short, the Genesis service team did enough for me to rethink my stance on never buying a Cadillac again. Although they cannot prevent the quality issues or control the cost so odds are I will sell this one in the next 10-13’days and switch back to Ford/Lincoln since I had twice as many miles on those cars and never had half this many issues
Great dealership with a great staff. I would recommend them to anyone shopping for a new or used car. The entire buying process was smooth and comfortable. Thank you to TJ in sales, Tracy in finance and Mark, sales manager!
KRISTI WENT BEYOND OUR EXPECTATONS. SHE MADE SURE ANY REPAIRS OR SERVICE ITEMS THAT COULD BE DONE BEFORE OUR WARRANTY LAPSED WERE ADDRESSED. SHE FOLLOWED UP WITH A GUIDE FOR FUTURE SERVCES AT DIFFERENT INTERVALS. SHE ALWAYS HAS POSITIVE AND FROENDLY ATTITUDE.
WHAT A GREAT ASSET TO YOUR SERVICE DEPARTMENT. KUDOS TO THE SERVICE MANAGEMENT FOR CONSISTENT SERVICE.
Wonderful dealership, with warm, friendly staff that display perfect focus on customer service.
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