Leonard Young was very helpful in my search for a truck. I had many questions and he was quick to respond and provided the information I needed to make my decision. I appreciate all of his help. I would strongly recommend him.
Terrible transmission and engine problems
by Jeff Irwin from LA, CA
July 23, 2018
I think if don't get a lemon, this vehicle is amazing. I bought a lemon. Cadillac is offering a vehicle swap but asking for usage fees that add up to around $950 per month and ive only had this vehicle for 6 months. When test driving, look for a bad shift between 1st and 2nd gear, this is the tell all for a lemon. Engine stalls for no reason multiple times, very unsafe. They do not back their brand and want to be paid, once for the lemon and again for the replacement vehicle. they do NOT stand behind their brand at all, very disappointed. This is my 8th GM vehicle and my last GM vehicle after seeing how Cadillac handled the collateral swap
Always excellent treatment when bringing in my SUV for any service.
Most UNRELIABLE car I've EVER owned
by TammyV from Earlville New York
June 20, 2018
This car had a starter put in it before we bought it. We were not told upon buying it. It has a intermittent no start problem. It stranded us 9 hours away from home the day we bought it. Cadillac customer service is a joke. They would not pay for our hotel or rental for when we were stranded. I do not need the money it is the principal that they would not pay for something that was caused from buying one of their products. They will not put a new starter in it because it is only a intermittent problem. I got a case # from Cadillac and they closed the case without the problem being resolved. Mind you the vehicle has less than 9,000 miles on it. So either I stick with a vehicle that is not dependable or I replace the starter at my own cost . Mind you I e-mailed Cadillac Customer "don't care" service 5 times called at least 9 times before I actually got a person to talk to. Not once did they respond to my e-mails. I am beyond frustrated and disappointed with Cadillac. If they had stood behind their product I would have been very happy with the vehicle. But knowing they do not I will not buy another Cadillac and this is not my first one I have owned.
This dealership has the best service manager I???ve ever seen.
by juniordabest89 from DealerRater.com
November 23, 2018
Always a great experience. I get my car service quick and efficient. Everyone is always friendly. The morale in this place is amazing. Looking forward to my next service . Mike Dugas is exceptional .
by Capitalist from San Francisco
December 18, 2018
Not a lot of leg room in second and third rows; needs hi-test gasoline; was told this as I was handed the keys; was shocked because my other Escalade did not require hi-test; the rear door does not open or close properly; thought I was buying a demo car; after purchase it was called a used car, which means you do not get full five-year warranties; pretty shoddy presentation
It could not have gone and smoother or easier. Everyone was very helpful.
Good car for now, 1 month old
by Hillbilly from Scottsdale
May 22, 2018
Good over all, Great looking car with lots of room for people and things. We’re having to learn what all the buttons do on the electronic systems. It should be more intuitive or you should be able to speak to the car as to what you want done.
By far this was the best vehicle purchase I’ve made. The price was right, the financing was negotiated to a much lower rate than originally presented. The staff at this dealership worked hard to get me the best deal on my new car!
very comfortable and dependable suv.
by vernag from olathe, ks
August 5, 2018
it is very good vehicle. some of the operations of the many settings are too complex and hard to understand. the settings are difficult but great once you get the hang of it.
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