The sales people were very nice and extremely helpful, the problem came exactly 300 miles later when my engine light came on and I discovered a seemingly reputable dealer, will turn off an engine light, without fixing the problem, so as to sell the car at a higher price. This is dishonest and I would not expect it from a dealership. I was very disappointed to know they aren't as honest and above board as they first seemed. This blurrs a line that I thought was very distinctive between dealerships and buy here pay here car sales. I honestly thought that dealerships were trying to move away from the slimy dishonest reputation, but I was wrong. Just like it's illegal for you to sell me a house without disclosing what you know is wrong, it should be illegal for you to sell me a car without disclosing what you know is wrong. You try to justify it by upselling a $3000 policy, which allows you to be dishonest. In the end, it's the dishonest behavior that bothers me the most.
I live in the seattle area and spent 6 months looking for a particular truck and a dealership with integrity (hard to find in western wa.) from minute one on phone Hitch and crew were so helpfull that i was able to decide to put a deposit on the truck ( under book) and made a trip to kalispell , both the truck (2011 gmc 3500 diesl crew full bed 4x4 64000 mi.) and Hitch and all were great!!! Now for part 2 which makes eisenger motors over the top for me when i got back to seattle i discovered a problem undef rhe hood that was something that was missed by someone in an inspection , lshort story they wanted to fix it for me at any place in seattle , get me loaner etc. it was an excuse for me to go back to kalispell have them do it in their service dept. and they paid for my hotel while they had it less than a day , i got 2 great trips to kalispell and have a perfect truck and have a dealership that is what i'll call montana straight forward 😎great!!😀
This is our 2nd purchase from Eisinger Motors. After the great service that Michael Ulbricht gave us the 1st time we came in about 2 years ago on a newer used car (2014 GMC Terrain), we called Michael directly to arrange an appointment for a 2nd purchase this past week. We purchased a new car this time (2018 Chevy Trax) and I love it! It's a great compact size SUV that will be great on gas with lots of goodies in it. Michael has always been great to work with and can be funny too. He gave us the best deal we could find anywhere. He spent as much time with us as we needed. He even stayed about an hour after they closed to help us get our OnStar working properly as there was an issue on Onstar's side. When we're ready to buy another car, we will definitely be calling Michael up again! As of now though, we have 2 wonderful cars that will last us for quite some time. Thanks Mike for everything!
Fair, honest, and fun! Best day spent buying a new car ever! Mike Ulbricht was the best salesman I have ever dealt with. Mike gets you in the right car for the right price! Extremely knowledgeable and honest. I highly recommend using Mike when you go to Eisinger!
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