After spending the first half of the day having an awful experience with a local dealer, I looked online and I found the specific car I wanted at the Don Franklin dealership. It was an hour and a half away from where we lived. Not wanting to waste the miles or their time, I called to see if they could get me the car at the price I wanted. After 15 minutes total they had met my price point and a statement was being emailed to lock in the price. I was beyond impressed with Jon Berry who helped us with the entire process. He was no nonsense and upfront about everything. We called on the drive there and he had everything ready when we arrived. The entire process there took an hour. We left with the exact car I wanted at an even lower monthly payment then I asked. Very impressed with this dealership and we would drive an hour and a half again for our next one.
by Michael J Giglio from Charlotte, North Carolina
January 17, 2018
I found a 2014 Lexus GS350 online at Andrews Cadillac that I was going to get for my wife's birthday. Thinking the car would be perfect for her, I flew to Nashville from Charlotte, NC to inspect and test drive it. For many reasons, I decided it would not work for her and I was prepared to leave fro the airport empty handed.
After discussing what her needs were and our budget Scott Levine suggested I test drive a 2014 ATS Performance with same miles and extended warranty, way more bells and whistles than the Lexus and better comfort for me (6'4"). We arranged to have a transporter pick up the vehicle the next day and waiting for me in Charlotte when I returned.
From day-one, Scott went out of his way to provide all the info I needed to make an informed decision in a completely pressure-free manner. I ended purchasing this vehicle from them because of the comfort level I had in our dealings. I WILL BE BACK WHEN IT'S TIME FOR ME TO BUY MY NEW TOY.
I have been to many dealerships and know many car salesmen. There are very few that I can say are honest, fair, and provide excellent service. Justin on the other hand was one of the few. He sold me an excellent car, at a very fair price, and went above and beyond to make sure I drove the car home that same day. I would recommend this dealership to anyone and appreciate the professionalism, honesty, and friendliness of the staff.
I have a 2015 Hyundai Santa Fe and have been taking it to Symdom for service for some time now, even receiving a free oil change after meeting criteria. The service staff are always friendly listening to concerns, answering questions. The technicians are professional and thorough and leave truck interior cleaner than when I brought it in. Symdom treats me and my Hyundai as if I purchased it from them.
Leo Guzman is the best! He goes above and beyond, working tirelessly for all of his customers. I have never worked with a dealer that was more down to earth and cares so much about making the customer happy. Thank you Leo!
On 2011 my wife and I visit Feldmann import to look at pre owned BMW, long story short we not really happy with the treatment from the business manager, so we left the dealership. And yesterday 7 years later we give Feldmann Import another try.... And WOW ... what a change Esther Odland and Haley Amundson they are AMAZING. Esther so patient and answer all the question we have. And the one thing that blew my mind is .... they stay 2 hours passes the dealership business hours so we can drive our new Mercedes home that night. Again Thank you and hopefully Feldmann Import always treat every customer with the same respect.
My wife and I hadn't purchased a vehicle in 20 years, we were due for an upgrade from our 97 4Runner. After extensive research, we decided on a Macan S. We reached out to multiple dealerships via email, Adam from Porsche of Chandler was the first to reply and the most helpful. Subsequently he was always prompt and informative in communicating. Our initial plan of building out a new Macan S didn't work since 2019s weren't yet available and the 2018 run was done. We then changed gears and test drove a used, CPO 2018 GTS in the sapphire blue we were interested in. We fell in love and Adam made the buying experience as minimally painful as possible. Adam was professional, knowledgeable and non-pressured. Helps when what you're selling is such a high quality product. We appreciated Adam and Ginger staying late on Friday night to help finalize the purchase (with no pushy upselling). When the car was ready (after window tinting and detailing), Adam delivered it to our house in North Scottsdale (40 minutes away), in time for us to take it up to Sedona for Thanksgiving. That confirmed their commitment to high end customer service. And our new blue stallion is fantastic! Few things in life live up to the expectations, our Macan GTS exceeded them.
Friendly and good service of my es350. I should have bought another lexus instead of my toyota avalon but the avalon limited was cheaper. I will definitely come back when it is time to upgrade my es350. Only draw back is the distance from my home.
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