Great, easy, personable experience. I would recommend you give them a look if you are in the market for a car. As with any big purchase, do your homework, know the value of your trade, no the value of the car you want, understand where you stand if you need financing. If you do everything beforehand it makes things easier and more realistic for everyone involved.
by Kevin from Dallas, TX
November 17, 2018
We’ve had the car for 1 day now. It has been great. Time will tell but it’s a 2018 Cadillac Escalade so the name speaks for itself.
Makes buying a car easy! No gimmicks, no hassle. This is our second time buying from Bourne and I am sure we will be back for a third someday.
We absolutely love it!
by Brian from Temple Terrace
January 4, 2019
This is the nicest car we have ever owned. We traded in a Yukon Denali and thought this would be the same but a little nicer and it is completely different. The touched of class inside and outside of the car make it a beautiful car we enjoy driving.
Great service on my Cadillac CT6. Would recommend this dealer for both purchasing and for their excellent service
I've had 3 Escalades. All had problems.
by Lambo from Cleveland Ohio
November 17, 2018
The vehicle looks beautiful. All three Escalades rattled from around the drivers compartment. The Bridgestone tires on these vehicles are horrible. The whole vehicle shakes for about five minutes before they warm up. The dealership was wonderful in trying to solve these problems. Vehicle number one was a lemon and was replaced by GM. I still would consider buying another but the Escalade but for sure is not worth 90K.
We are previous Cadillac owners and knew the XTS4 was the one for us. We researched this important purchase by on line sites as well as lots of local test drives. When looking at the Norwood Cadillac site, we found the exact car for us and at a great price. I contacted Nicole through the on line portal and much to my surprise, was contacted immediately. We came down the next day and were warmly greeted by George Belovich as soon as we entered the service floor. We drove the car and made the deal within 45 minutes thanks to George's expertise and obvious experience in sales. When it came to pick up our XTS4, he explained the many features of the car to us and made sure we understood everything before we left. I would definitely recommend Norwood Cadillac to anyone looking for a used / new Cadillac. Thanks Nicole and George!
Proud to be an American! outstanding vehicle
by RANDY AND DONNA from Talofofo
November 5, 2018
We want to thank TEAM KUNI Chevrolet and Cadillac on Elcamino Blvd
Sacramento CA, especially to Clarence, Ysrael and all the professionals made our buying experience totally wonderful. Thanks to Ed who dropped the Escalade at the port for shipping! You guys are second to none! I will be back for another vehicle! Gracias my friends! Life is good!!! Go American! As a Army combat Veteran, thank you!
I had a chatter in the rear end of the car when turning and accelerating from a stop. My service advisor, Anthony Longa, helped me by taking care of the problem. He got me a courtesy vehicle while my Cadillac was being serviced. I believe its the service people who are the most important to a successful dealership. Best of all my Cadillac is perfect thanks to Anthony and the techs.
by Munew Dion from Bourg,La
October 29, 2018
This Escalade is the most comfortable ride I rode in, a lot of room inside front & back love the color dark granite black interior, there’s nothing I don’t like about this Escalade very nice vehicle inside out!!!
Like everyone else, I did plenty of research before heading to the dealership. I was already a Cadillac owner. Ed McMullin took the sales process one step higher. Despite the fact that I was already planning to buy an XT5, he was thorough about explaining all of the features, improvements since the SRX and completely impressed me with his knowledge of the car and enthusiasm for the car. He is the only car salesman I can say I have been impressed by. I will definitely refer my friends and family to him. Sadly, however, I'm the only Cadillac owner among my F/F. Maybe that will change once they speak with Ed! Thanks Ed!
Best Escalade I owned this is our Fifth one.
by DonM from Merritt Island Fl
October 16, 2018
Great room great ride smooth shifting 10 speed transmission. Great looking Safe SUV. Great pick up speed many extras. Easy to drive very quite and smooth.
I just wish to start off by saying the customer interaction is beyond an excellent rating. From the moment I arrived till I left, the staff was a pleasure to encounter. From Ray in service to the sweet cash out receptionist my experience was a 10+. Lets be honest, no one likes to take their car in for any unexpected service, but I felt very comfortable all because of the way I was treated. The waiting room is clean, bright and pleasant. The staff be it an employee walking thru the room or to the first service person that greets, there is a level of professionalism in everyone. A warm smile, nod or a "good morning" goes a long way in todays world. I am toying with the idea of upgrading to a new car maybe sometime in the spring, and because of the service I received even from the day I purchased my car, I will return to Colonial.
Opted for Cadillac Escalade instead of Ram 1500
by NIck N from Omaha, NE
October 9, 2018
I still have mixed emotions about this vehicle. I opted for this instead of a fully loaded Ram 1500. The Ram had more features for 2/3 rds the price. I do love the HUD on the windshield and the rear view camera mirror which wasn't an option on the Ram. I hate the heated seats (don't really heat) and the door locks. It doesn't chime when you push the door handle button and there is a pause before locking. I have left it unlocked 2 times already in the past 2 weeks.
Worked on the drivers side actuator for the heat part I thought was way over priced. Total price was 520 think it should have been around 300 expensive for an easy fix
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