2018 Cadillac Escalade for Sale in Southborough, MA

Service Manager, Ray, very knowledgeable, and takes the time to offer options. Knows his customers, and follows up on outcome.

Peter from service is always on point with the repair of my vehicle and Denise is always cheerful when we speak to her while paying our bill. Love the people who make my visit comfortable

Great, easy, personable experience. I would recommend you give them a look if you are in the market for a car. As with any big purchase, do your homework, know the value of your trade, no the value of the car you want, understand where you stand if you need financing. If you do everything beforehand it makes things easier and more realistic for everyone involved.

Makes buying a car easy! No gimmicks, no hassle. This is our second time buying from Bourne and I am sure we will be back for a third someday.

Great service on my Cadillac CT6. Would recommend this dealer for both purchasing and for their excellent service

We are previous Cadillac owners and knew the XTS4 was the one for us. We researched this important purchase by on line sites as well as lots of local test drives. When looking at the Norwood Cadillac site, we found the exact car for us and at a great price. I contacted Nicole through the on line portal and much to my surprise, was contacted immediately. We came down the next day and were warmly greeted by George Belovich as soon as we entered the service floor. We drove the car and made the deal within 45 minutes thanks to George's expertise and obvious experience in sales. When it came to pick up our XTS4, he explained the many features of the car to us and made sure we understood everything before we left. I would definitely recommend Norwood Cadillac to anyone looking for a used / new Cadillac. Thanks Nicole and George!

Our Salesman Al Piacitelli was the best sales person I have ever dealt with. It was a pleasurable experience and we got a great car.

I had a chatter in the rear end of the car when turning and accelerating from a stop. My service advisor, Anthony Longa, helped me by taking care of the problem. He got me a courtesy vehicle while my Cadillac was being serviced. I believe its the service people who are the most important to a successful dealership. Best of all my Cadillac is perfect thanks to Anthony and the techs.

Like everyone else, I did plenty of research before heading to the dealership. I was already a Cadillac owner. Ed McMullin took the sales process one step higher. Despite the fact that I was already planning to buy an XT5, he was thorough about explaining all of the features, improvements since the SRX and completely impressed me with his knowledge of the car and enthusiasm for the car. He is the only car salesman I can say I have been impressed by. I will definitely refer my friends and family to him. Sadly, however, I'm the only Cadillac owner among my F/F. Maybe that will change once they speak with Ed! Thanks Ed!

I just wish to start off by saying the customer interaction is beyond an excellent rating. From the moment I arrived till I left, the staff was a pleasure to encounter. From Ray in service to the sweet cash out receptionist my experience was a 10+. Lets be honest, no one likes to take their car in for any unexpected service, but I felt very comfortable all because of the way I was treated. The waiting room is clean, bright and pleasant. The staff be it an employee walking thru the room or to the first service person that greets, there is a level of professionalism in everyone. A warm smile, nod or a "good morning" goes a long way in todays world. I am toying with the idea of upgrading to a new car maybe sometime in the spring, and because of the service I received even from the day I purchased my car, I will return to Colonial.

Worked on the drivers side actuator for the heat part I thought was way over priced. Total price was 520 think it should have been around 300 expensive for an easy fix