Jim Malisow is the wonderful, personable salesman who sold me my car. The very first thing he did was offer me coffee. He took a lot of time with me to answer all my questions. He made sure I knew everything worked in the car - blue tooth, cruise, etc. - before I drove the car home. He even picked me up in White Bear Lake and drove me to the dealership in Golden Valley the day I got my car. The design and look of the dealership is beautiful! The car comes with unlimited car washes. I highly recommend Jim and Morrie's.
Saw vehicle on line, spoke with Tim H. He was great to work with. We came from Illinois to see\purchase vehicle. They had it all ready for us to view, it was horrible weather, they had it inside for us to view. Justin the financial guy was also great to work with. Loved his sense of humor. If they were closer we would definitely be back. Kathy and John
I worked with Heather for a good 6 hours getting the best deal I could from them. They were very generous with our trade in and helped me save money by making me aware of incentives I didn???t even know existed. An example is the Costco incentive. Not only did that reduce my purchase price I get a Costco gift card in 2 months. I showed up at the dealer to buy a used 2016 SRX and I ended up leaving with with a loaded 2019 XT5. My payments are the same and I have a new vehicle to drive. My wife was super happy when I got home.
Do you want to discuss service for your car? My experience with Charlie Youngquist @ Luther went beyond 'Surprising and Pleasing' a customer! Not only are the people friendly and care about your comfort at Luther, the follow-up and having them repeat my concerns when they call you/prior to leaving, told me they heard me/followed through with my wishes. Great Job Charlie & Luther!
I recently wrote about how they are liars and steal money... I wanted to give an update since they contacted us about my previous review..
They looked at our car again, and did find the nails. They kindly replaced the tires.
Was very pleased with the greeting and service we received when we were at Key Cadillac. They vacuumed out our SRX and covered the seats all before taking to do the service required all things we hoped for when servicing at a Cadillac dealer, great job Key Cadillac you met and even exceeded our expectations. Thank you.
Form the moment I walked in the door I felt taken care of. I was asked if I needed any help, I was offered water coffee. Mary in the service department was so nice and knowledgable, she helped me schedule the appointment to showing me where every thing was. Every thing was top of the line. I will be back for sure.
Make you feel at home, I've purchased three vehicles from Key Cadillac, will continue to return and have service done at this location. Like the folks here. If you're looking for a Cadillac, you might want to stop here.
I gave it 5 stars because it deserves five stars I would recommend this dealership to anybody and Douglas made us welcomed at the car dealership and made sure everything was good on the vehicle before we took it very nice guy
Steve was a pleasure to work with. Greeted us the minute we walked into Ryan Auto Mall. Asked the right questions to put us into the vehicle that fits our needs, made us feel very comfortable, you can tell he loves his work and is very good at it. Everyone there was very friendly and said hello. We had bought many cars from Ryan's which is why we came back. Great Dealership!
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