This has been the perfect buying experience. I wish to personally thank and acknowledge Jim Mazzetti for his guidance throughout this transaction from initial contact to delivery and his availability for post delivery support His professionalism and demeanor are truly an asset to your organization. And as a Cadillac owner for over 20 years I look forward to returning for our next purchase .
Everyone was very friendly and helpful from the 1st phone call to my departure with my new vehicle. Louie was knowledgeable, professional and courteous. He was a pleasure to work with. Luke in finance explained everything I needed to know. Once again totally professional. I would recommend Motorwerks to everyone.
We came from Wisconsin to look at the truck. It was everything that Bill said it was. We had our kids with us and we were done with all the paperwork in a matter of two hours. Received a follow up call from Bill a couple of days later.
Daniel Taylor and Brian Schultz were phenomenal! Even Lukas???s Bralkoeski in finance was awesome! They made my experience so memorable in the best way possible! It was my first car and I genuinely felt like they were looking out for me and helping me every bit of the way. They weren???t pushing but comforting! I was so nervous going in but left feeling relieved and with my first car! These guys worked with my family and I and I couldn???t be more appreciative of them! I recommend 1000%!
I had a great experience doing my car shopping at Grossinger. The staff was extremely courteous and respectful and I was really treated well. My salesman was Abdul and he is a great asset to the dealership. He has great customer service skills and I thoroughly enjoyed buying car through him. He was very professional and also kept me smiling and entertained during my entire visit. We had a long negotiation process but I was never insulted or mistreated for giving any kind of offers. The manager and finance team including valet team was excellent. This is the first dealership I have been to where I left happy and smiling. Yes I bought a car from them and also traded in my old car. I got a good deal. Will highly recommend to my family and friends.
Had an oil change on my new XT5 yesterday. My usual service guy left Heritage last summer so I was feeling a little lost. Mark took care of me yesterday and he was awesome. He is a great guy. Thanks Heritafe, for hiring such nice people.
The service dept. couldn't have been better. They performed the service of placing assist steps to our 2018 Enclave. The price was very competitive to other dealerships; even better! Unfortunately, the assist steps are still too high for my wife to properly enter the vehicle. (She is 4'10".) Wish something else could be done for her...
I felt comfortable no pressure from no one they both vehicles ready for me to check out rudy in sales and Anthony in finance were rock stars.
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