Highly recommend Barbara. She is the internet sales person and this is the second car I have bought through her at Arrowhead Cadillac. She makes it easy.
by Capitalist from San Francisco
December 18, 2018
Not a lot of leg room in second and third rows; needs hi-test gasoline; was told this as I was handed the keys; was shocked because my other Escalade did not require hi-test; the rear door does not open or close properly; thought I was buying a demo car; after purchase it was called a used car, which means you do not get full five-year warranties; pretty shoddy presentation
i all ready purchased two vehicles from this dealer (both brand new escalade esv) and traded four other vehicles.FROM the beginning i liked the way they approach ME, no pressure at all.I recommend to other friends and family.
THE BEST FULL SIZE SUV
by CHASE from FT LAUDERDALE, FL
August 15, 2018
Simply just the best full size SUV imo. Excellent power. Great styling and ride for a "truck". Love everything about it. Elegant, great power and handling.
We were looking for another GMC Terrain, salesman took his time to show us those colors and interiors available. 2019 GMC Terrain Denali caught our eye. Test drive and it was a done deal, fabulous!
Beautiful Styling, Excellent V-8 & Acres of space
by gshea from Danvers, MA
October 15, 2018
2015 Escalade does it all for families and business owners. Great Comfort, Excellent Reliability and Voluminous cargo area. Looks at home parked in front of the Upscale Steak House or Home Depot! Really does do it all. Couldn't be happier.
We purchased this vehicle the first of October from Master Cadillac in Aiken, SC. Adam Rodriguez was a salesperson. It was such a wonderful car buying experience. The Escalade drives like a dream. I would HIGHLY recommend the 2015 Escalade and would HIGHLY recommend Master Cadillac and Adam!
I was browsing through Ghibli on cars.com and saw one that I liked from Scottsdale Ferrari. Minutes after I emailed the dealership for more info, I was contacted by Demian K. I drove over there to do test drive. He guided me very well. I was buying this as trade-in, but the quote I proposed wasn't reasonable. Maybe a chance still there to negotiate but will see.
Best Car I Ever Owned
by Danial from Ashburn, VA
December 20, 2018
This 2012 Cadillac Escalade Premium 4x4 is a must drive. If you don't own one you really should. I love the power of this Escalade and I love the feel of driving it. Handles very well on highway and turning ration is good.
I contacted the Sales Manager Haydn Howe, inquiring about this vehicle. I live in Hawaii and was vacationing to the Chandler area. I arrived at the dealership on Tuesday morning and Haydn asked Emil Najar to show me the vehicle. Emil took me through the car and answered all of my questions. We went out on a test drive and the car performed fantastic. I was going to look at another vehicle, but I was enamored with this car. I made an offer and it was accepted. The paperwork took a little longer than normal, as I financed through USAA and the car is going to be shipped to Hawaii. I drove the car for 5 days in the Phoenix Valley and now it is back at the dealership, awaiting transportation to Hawaii.
Emir's knowledge about Porsche is amazing and he gave me great insight into this vehicle.
Lastly, I had some concerns about the IMS bearing issue and the General Manager Russell Schwartzman took the time to explain this issue and reassured me about this great car I was purchasing.
I have bought many cars and this was a straight forward transaction, no issues at all.
The most comfortable SUV that I have ever test dr
by Cadillacmike from Tampa
May 15, 2018
This car would meet all my needs, travel in comfort, sits up high and rides like you could just. Keep right on going into the sunset
Lon did an excellent job reviewing all the things that my new Q50 could do! Wow so impressed! Can???t wait to use it it all!
Worst Escalade Ever Owned!
by Baldy from Florida
January 31, 2018
Cannot wait to get rid of this Vehicle. Rides very hard, Transmission Rough. Lousy Vehicle for $100,000 when I do find an out it will not be Cadillac until they get there product right. After all an 8 Speed Transmission in 2016/2017 then a 10 Speed in 2018 do to the Problems with the 8 Speed. I should not have to endure there in errors in judgement for my Large Investment!!
I purposely avoid dealerships due to all the hassles, but my experience at Earnhardt Cadillac Chandler was amazing. I saw a vehicle online and made some tentative contact, not expecting much as I had not bought from a dealer in over 25 years. Everything worked out in the process and I have my new-to-me vehicle which was awesome. The team, Peter, Andy, Luke, had everything ready for me so when I drove in from Tucson, all I had to do was inspect, drive, sign and head home in about 30 minutes. Awesome experience.
Most UNRELIABLE car I've EVER owned
by TammyV from Earlville New York
June 20, 2018
This car had a starter put in it before we bought it. We were not told upon buying it. It has a intermittent no start problem. It stranded us 9 hours away from home the day we bought it. Cadillac customer service is a joke. They would not pay for our hotel or rental for when we were stranded. I do not need the money it is the principal that they would not pay for something that was caused from buying one of their products. They will not put a new starter in it because it is only a intermittent problem. I got a case # from Cadillac and they closed the case without the problem being resolved. Mind you the vehicle has less than 9,000 miles on it. So either I stick with a vehicle that is not dependable or I replace the starter at my own cost . Mind you I e-mailed Cadillac Customer "don't care" service 5 times called at least 9 times before I actually got a person to talk to. Not once did they respond to my e-mails. I am beyond frustrated and disappointed with Cadillac. If they had stood behind their product I would have been very happy with the vehicle. But knowing they do not I will not buy another Cadillac and this is not my first one I have owned.
Came to test drive a Regal Tour X as it appeared that such a vehicle was most likely to meet our current wants and needs. Christian was most helpful and the test drive went well. Decided to wait for a vehicle (already on order) which seemed more likely to match our preferences. Informed promptly when it arrived, drove it an completed the purchase with dispatch, thanks to Christian and Jon.
Most comfortable big SUV I ever drove
August 13, 2018
It is a good luxury SUV, very comfortable, especially for family. Nice design interior and outside. The only thing I don't like is that it uses a lot of oil
I have a 2015 Hyundai Santa Fe and have been taking it to Symdom for service for some time now, even receiving a free oil change after meeting criteria. The service staff are always friendly listening to concerns, answering questions. The technicians are professional and thorough and leave truck interior cleaner than when I brought it in. Symdom treats me and my Hyundai as if I purchased it from them.
Awesome hands down
by Escalade tp from Rochester ny
January 13, 2019
All 8 Escalades I had were awesome I’ve owned other brands from Bently Benz Jeep still
Love my caddies the most listen people all cars companies have service bays less issues with my Escalades rock on
Extremely professional, clean, and friendly environment, my needs are always fulfilled each time I visit.
Terrible transmission and engine problems
by Jeff Irwin from LA, CA
July 23, 2018
I think if don't get a lemon, this vehicle is amazing. I bought a lemon. Cadillac is offering a vehicle swap but asking for usage fees that add up to around $950 per month and ive only had this vehicle for 6 months. When test driving, look for a bad shift between 1st and 2nd gear, this is the tell all for a lemon. Engine stalls for no reason multiple times, very unsafe. They do not back their brand and want to be paid, once for the lemon and again for the replacement vehicle. they do NOT stand behind their brand at all, very disappointed. This is my 8th GM vehicle and my last GM vehicle after seeing how Cadillac handled the collateral swap
Was looking at a used 14 Tahoe that was just Traded in. Was in Contact with Charlie . He was very helpful in returning emails . Though the price was Right and Tahoe was in Excellent Condition . I owed to much on my current Tahoe so the numbers didn't work for me. I would highly recommend this dealership and Charlie .
by Scalade from Boston MA
December 19, 2018
I’ve owned a number of SUV’s over the last 30 years, including BMW, Mercedes, Land Cruiser, Ford Expedition and others, and this is the most comfortable and powerful of them all. Plenty of room for your passenger and equipment
KRISTI WENT BEYOND OUR EXPECTATONS. SHE MADE SURE ANY REPAIRS OR SERVICE ITEMS THAT COULD BE DONE BEFORE OUR WARRANTY LAPSED WERE ADDRESSED. SHE FOLLOWED UP WITH A GUIDE FOR FUTURE SERVCES AT DIFFERENT INTERVALS. SHE ALWAYS HAS POSITIVE AND FROENDLY ATTITUDE.
WHAT A GREAT ASSET TO YOUR SERVICE DEPARTMENT. KUDOS TO THE SERVICE MANAGEMENT FOR CONSISTENT SERVICE.
by Jonrae from Sykesville , Md.
January 2, 2019
This vehicle has low mileage and we think we got a great deal. Very clean car well taken care of.Love the wheels that are on it
Wonderful dealership, with warm, friendly staff that display perfect focus on customer service.
2016 CADILLAC ESCALADE PLATINUM
by ROLAND from ARVADA CO.
December 9, 2018
HEATED SEATS ARE A JOKE DON'T EVEN GET LUKE WARM, DEALER SAYS THAT'S JUST THE WAY THEY ARE, FOR $100K THEY SHOULD WORK. I WENT ON INTERNET EVERYONE HAS THE SAME PROBLEM SINCE 2015 WHEN SOME DUMB xxx ENGINEER DECIDED TO CHANGE TEMPERATURE CONTROL, IT'S BEEN THE SAME FOR ALL THE YEARS EVEN THE 2019'S, WHY HASN'T THIS BEEN FIXED?
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