I just wish to start off by saying the customer interaction is beyond an excellent rating. From the moment I arrived till I left, the staff was a pleasure to encounter. From Ray in service to the sweet cash out receptionist my experience was a 10+. Lets be honest, no one likes to take their car in for any unexpected service, but I felt very comfortable all because of the way I was treated. The waiting room is clean, bright and pleasant. The staff be it an employee walking thru the room or to the first service person that greets, there is a level of professionalism in everyone. A warm smile, nod or a "good morning" goes a long way in todays world. I am toying with the idea of upgrading to a new car maybe sometime in the spring, and because of the service I received even from the day I purchased my car, I will return to Colonial.
Our family had a great experience working with the sales team at Colonial Cadillac. Dave Robinson was particularly helpful in locating a particular car we were interested in, and was very fair in the transaction. Would certainly return to this dealer in the future.
Cannot say enough about my great experience with Colonial Cadillac. I did not feel any pressure by may salesman, John Bradley, the car spoke for itself and his service was the icing on the cake. I was impressed when the general manger Brett Douglass even took time for me. Everyone, right down to providing me with the best financing option was excellent! Thanks for everything! Dan McCauley
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