This is my second purchase through Pepe Cadillac and there is an obvious reason why I keep coming back. The service I received from this dealership was and always has been exceptional. My salesperson, David Persaud and the business manager, Frank Raniilo, both understand what it takes to sell a luxury vehicle... make your customer feel like the most important person in the room and give them what they want. I will continue to come back to Pepe as long as they continue to give me exceptional service.
I worked with Mike and was looking to get a used Mazda 3. Although my credit was fine, I guess i didnt have a strong enough credit history to get a loan with out needing a cosigner or more money down (both which I wasn't able to do). He explained my situation to one of his managers and i was told they will continue to work on getting me approved. Its been almost a month now and no progress has been made. I cant even get a hold of Mike. Ive called/texted him many times and he hasnt gotten back to me. If you cant get it done for me thats fine. But at least text me and give me an update so i dont feel so left in the dark. But anyway, although he seemed like a nice guy in person (never felt pressured), the fact that he kinda ghosted me put me off to this place. Probably wont ever come back or recommend this place to anyone. Get back to me and maybe ill change my mind..
This dealership is an absolute pleasure to work with. Not only will we be repeat buyers from this 21st auto group but Lawrence has a customer for life. He did headstands to find the exact car for us and we could not be happier with our purchase. We would direct any of our friends and family to him. Our purchasing experience was so effortless and the follow up service is just as great. If you're in the market for a used luxury car, this is the only place to go.
The sole reason to use a particular Dealership Service Department is simply, "They have earned my business". I have multiple Dealerships that are more convenient but you have to use the one the just gets it done. Gets it done with a smile, professionalism, and never pushes for items I do not need, but makes sure I am safe. Kudos to Ronnie and his outstanding Team!
I had a strong coolant smell coming from the vehicle so I called and made an appointment. They had me scheduled for an early morning appointment. At the last minute I couldn't make the early morning so They let me drop it off the night before and pick up my rental. That was a big help. Jason called me and told me what the coolant leak was and that they also found the transmission cooler lines leaking. He told me it was all covered under my extended warranty which I was glad about. Another good thing about having the extended service contract. Was kept informed when the parts came in and when it will be ready. Got a call when it was ready and went to get it.Great service as I have come to expect.
I had wanted a Cadillac for the last 5 years and finally bought a 2015 ATS. This is my favorite car thus far and I traded in a Mercedes! The process to purchase the car was a little awkward since I wasn't financing through them but we worked everything out. It's been almost 2 years and she's still perfect. And that's saying something because I bought a high mileage, former fleet/sales vehicle. My uncle who lives in Queens recently traded in his 1000 year old DeVille for an XTS because he likes mine so much. Great sales and service all the way around. I highly recommend visiting if you're interested in a Cadillac.
Most down to earth salesman Oscar gave me exactly what I wanted! It was all about me, as it should be! Oscar worked super hard to get me the best package deal on my Charger and Carina worked her magic on my financial situation! Overall best car buying experience ever!!!! Don’t go anywhere else!!!
They assure that you are 100% satisfied. Excellent customer service. Very detailed and helpful. Mr. Keys was very patient and organized. The information was very clear and we felt great leaving with our car.
Joshua Vargas has been instrumental in the GMC vehicle experience I have had for 6 years moving into my 3rd lease with the 2019 GMC Acadia. Joshua has offered excellent care and service in the transition from 1 vehicle to the next . He had provided easy access through the ??? pull ahead program??? and I appreciate his ??? reach out ??? to me to facilitate the process. I am completely satisfied with his dealership service on my behalf. Much thanks to him ...Sharonne Solomon Duncan
We just bought a 2017 BMW M5 at 21st century through Oscar and I love it so much! He was so sweet and kind, knowledgeable, and very efficient. It truly was a wonderful experience and we got a wonderful deal. I will absolutely be recommending him and 21st century auto group to everyone I know!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.