This has been the perfect buying experience. I wish to personally thank and acknowledge Jim Mazzetti for his guidance throughout this transaction from initial contact to delivery and his availability for post delivery support His professionalism and demeanor are truly an asset to your organization. And as a Cadillac owner for over 20 years I look forward to returning for our next purchase .
I would just like to say that the staff and experience at Schaumburg Lincoln was exceptional. Marcellus and Ian went above and beyond to take excellent care of my girlfriend bought a car. If you are looking for a Lincoln or used car please go see them they will treat you like family
Now that is how a customer should be treated! A+++
by Craig from Portage, IN
July 4, 2018
I cannot think of enough nice things to say about my experience. From the moment I parked on the lot to the time I left, I felt like royalty. Every single employee here was amazing and treated me with the upmost respect and like family.
Chris Noa by far is who everyone should work with. His manager Ben was on top of his game as well and read me right off the bat. Ben went out of his way to make sure I was taken care of. He set me up with Chris and then Chris took it from there.
The entire experience of buying a car can be stressful and difficult. These guys made it actually fun and in the end if I had not bought the vehicle, I still met some great people and had a great time. The good news was I did buy the vehicle and I truly believe it was because we just worked together understanding each other’s side from a business to consumer and made it painless.
The car was exactly as described, the employees were top notch, and the facility looked amazing.
However these employees can be recognized and rewarded for going above and beyond should be done.
For anyone looking even just to acquire some information and/or browse, don’t be afraid to talk to these guys. Never once did I feel like I was being taken advantage of nor that I was bothering them. Don’t shy away from getting information to make a good decision on what’s right for you.
Again I can’t say enough. Chris and Ben are elite and deserve much kudos to making my evening a great one and a very happy customer.
Thank you so much again for everything!
I was working with a sales associate for about a week over e-mail and talked with the sales manager to schedule a visit. When I arrived I learned that the car I was interested in was being used as daily driver by one of the employees and had over 2,000 more miles than advertised. The car was not in condition to be shown since it was being driven every day. After test driving the car it seemed like the transmission was not shifting properly. Overall, it was not worth my time.
Recently worked with the very professional and pleasant service staff at cadillac of naperville. Bonnie was great and working with Mark Klodzinski service manager was a pleasure. The address my needs immediately and were always very curteous, knowledgeable and professional. I will continue to bring my recenlty purchased used vehicle to cadillace of naperville! Great service department team!
Everyone was very friendly and helpful from the 1st phone call to my departure with my new vehicle. Louie was knowledgeable, professional and courteous. He was a pleasure to work with. Luke in finance explained everything I needed to know. Once again totally professional. I would recommend Motorwerks to everyone.
Always hated to enter a new car showroom because everything was so confusing. But my experience at Ettleson was was so easy as everything was explained by a salesperson without pressure. Joe Kendall made it easy to understand the models and features available.
Recently purchase a used CTSV from Coach and wanted to express the very exceptional experience I received. Both Coach and sales manager Jeremy were a pleasure to work with. Made my purchase transaction smooth and will contintue to do business with cadillac of naperville. Great team and very professional! Keep it up!
The service dept. couldn't have been better. They performed the service of placing assist steps to our 2018 Enclave. The price was very competitive to other dealerships; even better! Unfortunately, the assist steps are still too high for my wife to properly enter the vehicle. (She is 4'10".) Wish something else could be done for her...
Bobby was our salesman, l found a car with everything we wanted on the vehicle. I've been looking at Cadillac's for months and every time we found what we wanted it was sold before we could arrange to get to it. I emailed the dealership the evening I found the vehicle, Bobby called the next morning as I had a few questions about it. Within 15 minutes after our first call he had my answers and we set an appointment to take a look at it. When we showed up to look, the car had been completely detailed and ready to go. As we were waiting on paperwork just about everyone working at the dealership stopped by Bobby's office to introduce themselves. My wife and I were treated with utmost respect the whole time we were there. I've never been treated that well at ANY dealership I've ever been too. Definitely will be back to look when another car is needed!! Thank you Naperville Cadillac!!!
Had the exact vehicle I was looking for in Cadillac xt5. Went via Costco program. Once I called them, Brad the sales manager called me in my phone and welcomed us. Chris was the sales person and was awesome. No pressure to buy anything. Very professional. Very happy with purchase.
A five star rating is well deserved at this location because everything was done accordingly. From purchasing the vehicle from Mike to getting great assistance in the service department from Anthony and everyone in between who arranged a quick vehicle switch. I highly recommend the folks at Ettlelson.
The salesman (Frank Sammartino) is one of the best salesmen I have ever encountered. Very low pressure and so very willing to work with the customer which made my trip to the dealer easy. In fact, Frank knew what I was looking for from MONTHS ago, and he remembered and called me when my car showed up on the lot. The dealership itself is very clean and up to date with utmost care given to the comfort of their customers. They even had Wisconsin plates available! Highly Recommended! Best used car purchase experience ever! Dealer even provides a warranty for total satisfaction and peace of mind!
I have been a Cadillac owner for over 15 years, and I plan to be an owner for the balance of my life. Cadillac is so dependable and I find the models very stylish, modern, and tech savvy. My representative, Jim Mazzetti, is the best. He is extremely knowledgeable and guided me through my purchase and trade-in with ease. And he followed up to insure that I was satisfied with my purchase. His attention to detail was more than expected. I enjoy driving my new Cadillac every day.
I am sure many people are skeptical shopping for cars out of state as was I but Alex Zabarsky was super helpful, honest, and made my experience so comfortable and worry free! I never had an issue getting a hold of him, he immediately gave me additional, detailed pictures of the car i was interested in, and was able to negotiate a great price for me. When i go car shopping i hope to run into more honest kind individuals such as Alex who will make my car shopping experience that much more enjoyable and reassuring.
I found 2 cars on their website that I was interested in. When I got there a salesmen named john greeted us. The process was smooth and the numbers were better then expected and we ended up doing the deal. Thank you John for your great customer service and hospitality. The Finance manager Rachel was awesome too I would Recommend them to anyone looking for a used or new car. Beautiful facilities as well! Thank you.
We were looking for a good-quality, reliable used car with relatively low miles for our college-aged son, and we found it! Mike Vilchik was extremely helpful and easy to work with. He gave us what we felt was a fair price, and we're very pleased with our car and the entire process with Mike and Patrick Cadillac. Highly recommended!!!
Mike Ruiz the sales manager went above and beyond anything I could've ever expected to make it wonderful deal for me in the car that I wanted. He personally did things himself for me that should've been passed on to a sales person like take pictures of the car etc. etc. my sales person Joe was outstanding and showed me everything I needed to learn on the car I left there having no questions. John the finance manager had the paperwork done quickly with no hidden anything everything was straightforward and a smooth process. I would definitely recommend you stop in and see Mike Ruiz you will not be disappointed. By the way facilities are nice clean and comfortable.
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