I found myself in Macon, Georgia for work in the midst of Hurricane Michael. One morning I left my hotel, intent on getting to the jobsite to continue providing critical backup power for the area hospitals. As I approached my field service truck I noticed with a sunken heart that my window was broken and upon further inspection realized that all of my tools had been stolen and my truck door had also been bent whenever the thief pried it open. I was very distressed of course and after filing the police report and notifying my employer I sought out a dealership to repair my vehicle.
My truck is a Chevrolet product. I could not find a Chevy dealer close to me to drive with broken windows so when I approached the staff at Hutchinson Auto Mall and explained my situation, I was pleasantly surprised to hear they were happy to fix my vehicle. The staff at Hutchinson went above and beyond to provide excellent customer service. Not only did they source a window for my vehicle and get it installed the next business day but they treated me extremely well. I am from out of state and now just realizing My whole livelihood had just been stolen. The staff at Hutchinson assured me that they would keep my truck locked inside the dealership overnight while they waited for the window to be delivered and they secured a loaner vehicle for me for the time period they had my truck.
I was very impressed by all of the staff at Hutchinson Auto Mall and I would encourage any person to go there for their vehicle needs. I will also be getting my new vehicle there too.
When I ordered new tires on Black Friday, there was confusion concerning computer protocol between the parts department and the service department. It took an additional 20 minutes to sort this out. Otherwise, everything went well. The parts department did spend additional time with me helping me discover the best overall tire value. I really appreciated this
Came to test drive a Regal Tour X as it appeared that such a vehicle was most likely to meet our current wants and needs. Christian was most helpful and the test drive went well. Decided to wait for a vehicle (already on order) which seemed more likely to match our preferences. Informed promptly when it arrived, drove it an completed the purchase with dispatch, thanks to Christian and Jon.
Duane Anderson was a great salesperson went over the entire vehicle with me was patient with me waiting for my paperwork till the late hour of his day. Introduce me to the rest of the Taylor family and answered all my questions. Felicia’s internet response was quick inquiring about the vehicle. Juan the manager went over the paperwork theory. Great deal even though I’m a Michigan fan Ha Ha. Duane Thank You for both of your Services!
I purposely avoid dealerships due to all the hassles, but my experience at Earnhardt Cadillac Chandler was amazing. I saw a vehicle online and made some tentative contact, not expecting much as I had not bought from a dealer in over 25 years. Everything worked out in the process and I have my new-to-me vehicle which was awesome. The team, Peter, Andy, Luke, had everything ready for me so when I drove in from Tucson, all I had to do was inspect, drive, sign and head home in about 30 minutes. Awesome experience.
Great experience. Sellers were kind and helpful. It was my first experience in a dealership and it was a really relaxed proses. Everyone was friendly and even gave me a tour around shop.
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