I had a horrible experience at this dealer but i can't blame the salesman Mike C. He did the best job he could with the process he was givin. He was courteous and polite and tried to handle the issues but his hands were tied by the useless policies and people above him. I would deal with Mike again but never the dealer. Being big and forgetting how to take care of the customer is what the dealer forgot how to do.
My forever car
by angie from Trevor,wi
October 8, 2018
I had been looking for this car for 9 months , looked at hundreds of cars on several websites, love the room will fit all my blended family. Can have 7 people in it and have room for luggage for travel . Love all the power of it and the looks and comments I receive.
My service rep as well as the service manager went above and beyond to help me out. They know I have had a serious of problems with the vehicle between tire/rim issues, headlights, and computer/electric issues so when 8 month old tires all needed replaced as well as a cracked rim AND the rear shocks/pump they did everything they could to minimize the cost. They recommends tires with a large tread life warranty that at least will be replaced if they run out in 15-20,000 miles like these did which is ridiculous considering nearly all of it is expressway driving in light traffic. I will never buy any tires made by Goodyear again. They also did the service in steps and prevented me from getting recommended work that was not mandatory at the time, not the usual dealership way which was refreshing.
Long story short, the Genesis service team did enough for me to rethink my stance on never buying a Cadillac again. Although they cannot prevent the quality issues or control the cost so odds are I will sell this one in the next 10-13’days and switch back to Ford/Lincoln since I had twice as many miles on those cars and never had half this many issues
I've only had it 2 weeks, but totally love it !
by comobarry from Lafayette, CO
September 24, 2018
Upgraded from 2004, and got exactly what we wanted. It takes time, but we were patient. We finally found one local to us after months of searching.
by Craig Allen Carlson from HARPER WOODS, MICHIGAN
May 9, 2018
Genesis is a very good dealer and provides very good service!
by ARJ Family from Peoria, AZ
October 7, 2018
2018 Cadillac Escalade ESV Platinum
The biggest, baddest vehicle we've purchased to date! Very comfortable, nimble, and the interior is fantastic. Interior is covered in leather and suede. 4 HD screens with blu ray players. Dual front seat massaging features. Dealer option Cadillac branded WeatherTech floor liner. Now we can take the kids on vacation without worrying about cargo space. Heck, I can even put a small portable potty in the 3rd row in case we pull into a shady looking gas station! I probably won't, but there is room back there for that. Best of all, we purchased it from a great dealer, Earnhardt Cadillac Scottsdale, AZ.
Our experience at Genesis Chevrolet was great beginning to end. Dustin was thorough from setting up our appointment and setting us with courtesy transportation.
The agent women very accommodating to our needs as well!!! Overall, great customer service.
Transmission problem and condenser hard to get
November 6, 2017
I had a problem with my condenser in the beginning of the summer twice and dealers told me it’s back order for 3 months I’m gonna have to stock up this winter for next summer. I had to pay $1000 after market to keep going for the summer. Transmission is kicking when changing gear at 10 miles dealer can’t figure out what’s wrong can’t fix it.
1st time coming to this location very nice 5stars so far
Mercedes S Class
by Synergy L from Oakland Gardens
November 5, 2018
German technology, solid build vehicles regardless the brand.
MESSAGE TO ALL VEHICLE MAKERS:
DO NOT PUT USBs UNLESS THEY ARE FAST CHARGING AT LEAST 3.1A EACH.
MESSAGE TO GM:
WHAT IS THE NAME OF THE BRAINSTORM THAT PUT THE COFFEE HOLDERS ON THE DOORS? EVERY TIME SOMEONE LEAVES A DRING ON THE HOLDER AND CLOSES THE DOOR, THE DRING SPILLS ALL OVER THE CAR....
We recently purchased a 2016 XC 60 from Suburban Volvo and Jon Smith who handled our sale was a consummate professional . He covered all aspects of the sale and we were more than pleased with the entire process. We highly recommend Jon in the sales department. Go and pay him a visit if you want a great deal and things handled professionally and hassle free. Dan & Connie Krueger.
Love this Caddy!
by Joyce B from Fayetteville
January 13, 2019
We needed a large vehicle to transport kids and their stuff. It is the best car I’ve owned! Never any problems. Carfax will show a couple of issues, but will be explained to interested buyers. Needs to be seen and driven. It is a beaut! Only selling to upgrade to platinum due to sore backs. Second owner.
We worked with Sean Turner, and he was excellent. Very attentive and careful to make sure I was getting everything I wanted. I was a first time buyer and very nervous, but he made the process very smooth and efficient. Will definitely recommend to others in the future, and will continue to use this dealership. Very happy with the customer service!
Very Styling and attractive
by Pistolp from Alabama
August 21, 2018
Love the space and how it drives. Cadillacs always ride smooth! I would recommend this to a very large family! I love everything about the 2007 Cadillac Escalade ESV Platinum
The lease on my 2015 C-Max ended and I needed to lease another vehicle. Unfortunately, Ford has discontinued the C-Max, which I loved, so I selected an Escape. Love the care and the dealership and sales person were outstanding. I had been using the dealership for service on the C-Max because it's less than a mile from where I work. They have been excellent as s service option so I figured I should buy my next vehicle from them. Everything worked out perfectly.
Most luxurious vehicle I have ever owned
by Happy owner from Brookings,sd
January 9, 2018
This vehicle is too good to be true! I feel like I should not in any way be driving this SUV! My whole family loves it!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Smooth ride in a smooth truck
by JZ in Orlando from Orlando, FL
November 9, 2018
This is the first SUV I have owned and I am not sure I could ask for more. The ESV is BIG, but not too big and has a great ride to it. Tons of amenities extremely nice inside. If you are looking for a great everyday vehicle and have kids, dogs or other stuff to haul around, look no further.
Pleasant and vey easy purchasing of a new Cadillac.
Loved my Cadillac so much I went back a month law!
August 11, 2018
I LOVE THIS CAR. The interior is beautiful as well as the exterior but I happened to see the interior a lot more so that’s why am commenting on it. It drives beautifully I got the black rims with the White Cadillac looks gorgeous
Very Satisfied, Turned in a 2016 CTS, and released a 2019 CTS.
First online buy and it has been great!
by nevadariver from Laughlin
August 1, 2018
Wonderful both as to pricing and condition at the time of delivery. We could not be more pleased and would buy again from this dealer in Texas. We will be looking at your inventory before purchasing another vehicle for our family.
Pasquale was wonderful. No pressure. Listened to us and delivered us the best vehicle. Very professional and knowlegable. This was our second time back. We will definitely return for our next vehicle.
by VanessaM from Trenton, NJ
August 13, 2018
I’ve owned 3 Escalades, best reliable car! Best bucks for your money. May be expensive but worth it, maintenance is not bad. Lasts forever!!! Period!
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