I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Love this Caddy!
by Joyce B from Fayetteville
January 13, 2019
We needed a large vehicle to transport kids and their stuff. It is the best car I’ve owned! Never any problems. Carfax will show a couple of issues, but will be explained to interested buyers. Needs to be seen and driven. It is a beaut! Only selling to upgrade to platinum due to sore backs. Second owner.
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
Most luxurious vehicle I have ever owned
by Happy owner from Brookings,sd
January 9, 2018
This vehicle is too good to be true! I feel like I should not in any way be driving this SUV! My whole family loves it!
Friendly helpful and great service provided information that was needed and service was very quick and efficient would recommend them
Without a doubt the best truck i ever owned
May 18, 2018
Specifically the Platinum Edition in the Escalades is the gods of all SUVS and its just impeccable. You can never go wrong with an escalade in almost every category. yes many may argue that the gas mileage is low but you pay for what you get. you get the power and style to roll into any parking lot or event and turn heads without even doing anything. if you can afford to pay a little extra buck escalade is the way to go.
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