Used Cadillac Escalade ESV SUVs for sale near West New York, NJ

I worked with Daniel Brendler. Because of his knowledge, experience, and easy going personality, I will definitely come back to him when I am ready to purchase a vehicle.

Absolutely love this SUV. beautiful in every way. after 88k miles there are only 2 negative things i can possibly say 1) the auto-braking feature while backing up will give you whiplash if somebody walks the vehicle but its a good thing just very violent. 2) she is the biggest thing on the road that you dont need a special license for which makes my wife terrified to drive it. she has definitely become a passenger princess in it which i kinda dont mind because i get to enjoy the joy of driving it all to myself.

My car was giving warning messages so I called the Cadillac dealership to make an appointment. I caught on that it was the wrong dealership because of the HORRENDOUS, DISCOURTEOUS customer service I received! The woman that answered the phone had no empathy for my situation. I informed her that I was getting “steering assist reduced” messages, my thermostat was not working and my AC was not working - unfortunate for me because we were in the middle of a heatwave!! She told me there were no appointments for two to three weeks and even if I brought the car in then - there was no guarantee as to when it would be attended to. Also, no rentals for another month! She then put me on hold. I was on hold for so long that my call started bouncing all around throughout the dealership. I grew impatient and frustrated, so I hung up and called back. She answered and literally told me she forgot about me! The whole time I was holding I thought she was trying to get me in sooner!! SMH That’s when I realized that something was wrong because I have NEVER EVER encountered such rudeness and disregard at the Freeport location. I asked if it was the Freeport dealership and she said “no - this is the FARMINGDALE location”. I replied “that explains it” and I hung up! When I called my correct dealership - Paul Conte Freeport - the greeting alone by Christine gave me warmth. Initially, I just asked if there were any available appointments that day. Christine informed me that they were swamped. When I told her what was happening with the car, she POLITELY asked me to hold and when she returned shortly after, she told me to bring the car in right away!! At the dealership I spoke with RYAN. He is AMAZING - he is so professional and has such a pleasant personality (like all the others in that office). After checking the car he informed me that I would have to leave it for at least two days because they were so busy. With concern, he asked me if that would be too much of an inconvenience - I replied that it would not be. He explained everything to me thoroughly and arranged for an Uber to pick me up. I felt well taken care of - two days sounded way better than three weeks at Sarant Cadillac. Much to my surprise - after being home for a couple of hours - Ryan called me and told me THE CAR WAS READY!!!! I was shocked and soo thankful. It really made me feel like a valued customer!! I’m not writing this survey because I was taken care of in such a short time frame - I’m writing it because of the OUTSTANDING CUSTOMER SERVICE, PROFESSIONALISM, TRUE SINCERE CONCERN FOR MY WELL BEING IN MY VEHICLE, THOROUGHNESS, COURTEOUSNESS, THOUGHTFULNESS, (I really could go on and on LOL) that I received. Now that I’ve experienced elsewhere, I know without a doubt that PAUL CONTE FREEPORT/SERVICE DEPARTMENT is truly OUTSTANDING - NO WHERE ELSE CAN COMPARE!!! I will Forever be in Awe of Paul Conte Cadillac in FREEPORT!💖 Extremely Grateful XT5 Owner, PATRICIA JENKINS

I bought a beautiful Lincoln MKX and I love it!! Everyone was so helpful! Especially Dave. He took the time to help me figure out all the gadgets. He was very patient with me which I appreciate. Thanks C&K!!

Excellent mechanical upgrade from earlier series. Handles like a vehicle half its size with great transmission and suspension. Great ride quality and overall handling. Reliable thus far - 40K miles on it with one issue needed warranty replacement (starter motor). Unfortunately, the vehicle's overall ownership experience is marred by their utterly terrible CUE system. it is called "Cadillac User Experience" when it should be called "Cadillac User Exasperation". The system and touchscreen are about a clumsy as you can get - seems as if they were designed by engineers who never actually used their own creation. The CUE fails on several levels - the touch screen is overly sensitive and non-responsive at the same time (yes, we did run the "calibrate" function several times..did not help). Second, the system fails the "reasonable user test"; you cannot fully use front/rear controls, traffic controls, vehicle controls without referring continuously to the manual (there is a separate one for CUE - a real joke). Basic functions work ok..once you try to do something slightly non-stardard whoa be unto you.... Third, the navigation system is frozen in the mid 2010's....the traffic calculation for trip time is plain wrong (yes, the XM traffic information source is connected)....this is supposed to be a top-of-the line Cadillac in 2020!! to hire someone from Audi/BMW or somewhere else to show you how to do it...simply inexcusable for a "best effort" vehicle from GM in 2020 model year, let alone 2023! Lastly, the front seats have more adjustments/controls than you can count, yet the seat are uncomfortable over long distances - (yes, a separate indecipherable manual!)...also with the seats, the heat/cooling ventilation is less effective the the first Escalade we owned (a 2007 model)....way to go Cadillac. A very good vehicle that should be MUCH better given its cost and supposed statement of the BEST that GM can do for its vehicle type...FYI..we did have the premium version...

It was a pleasure to meet Jeff. Your positive attitude and willingness to go the extra mile for customers is appreciated. I told him what I was looking for and he was able to show me exactly what I needed. Five 🌟

Exceptional. We put it together on the website and they had it built. It's an amazing work of art. Enough so that 2 people offered to buy it before it left the dealership. Gorgeous vehicle.

The people who work at Pepe Cadillac are easy to reach, understanding and extraordinarily helpful and went out of the way to solve my problem. The sales person i had was clear and extremely knowledgeable about the cars.

I owned a previous Escalade and I just knew that I wanted to own another one .....very professional at Dutton In Riverside Jesse Salesman was great thank you fast and easy

I bought a 2022 Escalade ESV in 10/2023. From start to finish there was no hassle I saw the vehicle and did not purchase for over 2 months shopping around for a better deal. I went to many Cadillac Dealers across Long Island and they did not take me seriously. When I told them what I wanted my payments to be they didn't even attempt to really search for a vehicle that could match my interests. This Dealership allowed me to test drive without prejudice and also were totally patient until I was finally able to clear title problems with my Credit Unions because of NY State Laws and then Finance with Cadillac. I was shown the vehicle features several times to at least get the vehicle off the lot. My payment was 1265.00.. but now I'm down to 1065.00 per month. I would recommend this Delearship to anyone in the world. They go above and beyond in Customer Service.

Sal was extremely helpful and successful got me an amazing deal for insurance. Thank you!!

18 Escalade ESV Platinum beautiful crystal white I read the expert reviews it said the ride could be better over most roads this vehicle is smooth as silk, ample power the new 10 speed transmission is smooth no issues Gas mileage 16.3 city and nearly 21 highway not bad. Plenty of safety features every option no issues great vehicle

Mr. Tate was very professional and we liked him a lot. Good story and set-up to buy tire/rim package. Lots of pressure to buy that. Got us with one key upon leaving after transaction was done. Keys usually run around 500.00 and can be negotiated, so watch out for that. It was not disclosed to us that the car came with one key! That was a miss in our part and we should have known better. Because of having only one key it hinders me from using BMW ID as you need both keys for that. Overall, happy with the car.

Good Service!!!!!, and I will have the car serviced again in the future in the same facility!! The Service Manager was a professional as far as his approach was concerned!!!

The 2023 Cadillac escalade is absolutely beautiful, it has more features than anyone needs, (which makes it fun) Nice technology. Beautiful interior finish, beautiful exterior. The only downfall was on delivery we had a cut in some leather that GM stated was not a factory cut and they would not cover it, as well as a scratch in the window that they did cover. I find it frustrating that they so easily can deny any damage to the interior even on the day of delivery! The part is $1500.00 for a small piece of leather armrest, thank goodness Hansen motors in Brigham City were amazing and stated they would take care of it. We love the car, I just wish the Big GM would be a little bit more proud of their delivery and do a little better on the Pre-delivery and have ownership when something maybe wrong.

The salesman (Ali Raza) was both very helpful and patient. He answered my questions, and was direct in his responses. The entire experience was stress free. I was very satisfied with my purchase and the manner in which I was dealt.

Abdullah Best service ever. Abdullah help is very much appreciated. Just bought my second car. Love both of them.

I just perched this SUV and I like it alot it's a very nice machine I'm glad I bought it. This thing got some go to it she handles great. I made her do fish tails on take off it was a test since I'm a test driver and she passed the test.

Julio is theeeee best! Excellent service, very professional, and attentive. The team even engaged me in conversation and offered refreshments. It’s a must go to dealership- you will not be disappointed

I love the truck I bought from Magic Auto Sales. The price was the best I could find for anything comparable anywhere in the country and they made payment and title transfer super easy.Thanks for everything..

Our ESV is my wife’s daily driver and grandson hauler, and it’s proven to be an incredible vehicle for family road trips as well. 46k miles, had a couple of the common issues (trans shudder, CUE failure), but Dimmitt Cadillac provides fantastic service and overall, the ESV is very reliable. Nicely equipped with tech and safety, the interior still looks new, V8 power and 21 mpg at 75mph loaded with people and luggage, and a smooth, quiet ride that just soaks up the miles.

They were nice but just couldn't work out financing since I live out of state.

They sold me a 2024 Honda Accord. Window sticker brand new was $36,000. After their fees (Which they did have guys) taxes, dmv and state fees.. we ended up paying $33,000. $3K more than originally listed price. This is still a fair deal. The vehicle had 1.5K miles only on it. Therefore, i am ok with saving $3K-$5K all day. Because new car would have been window sticker plus tax etc. also they are very friendly. The guy in the front knows how to work magic

Super bueno y comodo está realmente bien cuidado y acá en el Dealer lo chequearon todo y pusieron algunas cosas que estaban usadas las reemplazaron por nuevas

I recently had a great shopping experience at European Masters with a salesperson Luis. He was very courteous and professional, obviously having customer`s best interest in mind. I initially contacted them over the phone and spoke to melissa, an internet sales rep. She politely answered all my questions and made an appointment for the following Monday. Upon arrival a vehicle of my interest was all prepped and shining. All in all I did spend there quite some time including a test drive, applying for financing, which turned out to be of better terms than my own that I previously was approved for and signing a contract. At the end of the day I drove off in my new car and was very satisfied with the process. Being a 3yr old the car had a highway mileage in Pennsylvania and drove and felt like new. Before this place I shopped in two other dealerships in Long Island and they both felt very disorganised and unprofessional. This place has a great selection of premium higher-end European cars, mostly BMW, Benz, Porsche. The condition of each looked top notch. And best part was that they walk their talk by following their promise and reconditioning some worn off part that didn`t look the best. Thank you, guys, thank you, Luis.

Luxury at its finest. The platinum edition was always what I wanted. Now I have one and it’s amazing. Power, comfort and size says it all.

Steven the sale guys is awesome And the Loan manager is awesome too Check them out

Car met all my expectations, comfortable and handles very well, beautiful design and has all the bells and whistles. I recommend this vehicle to anyone looking for luxury and handling.

The workers are very nice. I meet Mr. Stewart Simpson and made me feel that I was at the right place to buy a vehicle. He helped me see was i could financially afford and the pros and cons about financing. That I appreciated. He kept it real. Need more people like that.

Very warm and welcoming. Easy purchase. Need a better warrantee than 30 days 1000 miles. Need to cover more

It’s a beautiful car love the style and the handling It will be a great car for us to vacation in and drive every day