Great dealership with a great staff. I would recommend them to anyone shopping for a new or used car. The entire buying process was smooth and comfortable. Thank you to TJ in sales, Tracy in finance and Mark, sales manager!
This was my first Cadillac purchase and my first purchase of an American made car in almost 20 years.I found the dealership was able to meet and exceed my expectations. The sales process was pressure free and everyone from the salesman Ray, the business mgr Ann, and the Sales manager Rob were outstanding. I'm loving y new XT5 and couldn't be happier. Cadillac has certainly come a long way and makes me believe in the American car quality again! Great job.
My experience was top notch right from the beginning. To having Amanda watch the 2 vehicles I was interested in while I was on vacation to Mike whomade the test drives and buying pain free to Ethanin finance. Just a great experience.
My first time ever leasing a car and the staff here made the process soo simple and easy! They took the time to explain everything and answer any questions I had about the car, lease, coverage etc. Tom, Brandon and Sergio were all awesome!! Would highly recommend.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
I just drove home in my new 2014 ram 1500. I'm very happy with everything! Rob worked his magic. And got me into the exact truck I was looking for. I'm deff going back when the time comes for another truck!
I had a great experience. The whole maintenance department was great. Very friendly and Andy was so nice at 7:30am. The time frame they gave me was point on and they offered courtesy shuttle and coffee and muffins. They are fantastic to deal with.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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