My 12 year-old car was making an unusual whistling noise when people were seated in the back which I suspected was emanating from the rear differential. It was time to move on. The salesman was very low key and made the purchasing process easy.
Really satisfied with this car, love driving it!
by Matsat from Louisville
December 6, 2018
This car has everything you might want in a great ride. Has all the bells and whistles and then some. Look forward to driving it every day
The knowledge and expertise we always get from our service advisor Bob Youkers goes over and beyond. We always know with our automotive needs were in goods hands with LBSmith
Very reliable vehicle.
by TrishG from Upper Marlboro, MD
December 3, 2018
I think the car is stylish. It is definitely the right fit for my family and me. The car seemed to be in excellent condition. What I like most about the car is, it rides so smoothly and it handles very well. I almost feel like I'm floating on a cloud while driving. My last car purchase was 20 years ago and I have always purchased foreign cars, but I think I will stick with this brand! I am absolutely satisfied with my purchase.
The customer service with Tirk was great. I came in just to get an idea of what I wanted. He was not pushy in any way. He just answered my questions and allowed me to test the cars I was interested in. The buying process was simple and not stressful.
by MY SRX from CLAYTON NC
January 9, 2019
THIS IS THE FIRST CAR IN 15 YEARS THAT I HAVE KEPT MORE THAN 2 YEARS. IT HAS STYLE AND CLASS NOT TO MENTION SPEED, YES I HAVE THE PERFORMANCE AN I LOVE IT.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Great ride. Surefooted in all weather SRX4
by RSA from Lake County IL
November 29, 2018
Compared the disaster BMW X5 4.0e that I own the Cadillac SRX was a standout winner in any comparison. Gas mileage was OK. Onstar is peace of mind at cheap price and unlike the BMW app, the Cadillac iPhone app works every time to lock/unlock or pre-heat/cool the car. I will NEVER make the mistake of choosing a BMW crossover over a Cadillac again.
Very timely and friendly communications via email, which was necessary since I am located in another state and not close to the dealer. I did not end up getting out to the dealer to purchase the vehicle. but they were good in their interactions via email. They followed-up without being asked. Based on the other reviews here, I can see they should be pleasant to deal with.
Most luxurious vehicle I have owned
by Heidi from Gilbert SC
December 31, 2018
Very comfortable ride. Love the height from the ground. Only downside are the headlights, the low beams are completely inadequate. The high beams are great.
Brad sincerely went above and beyond, Keith and the financing team as well! I doubted I could ever get another vehicle with my credit but they spent hours helping and doing whatever they could to get me into my dream car. I was stuck in an unsafe vehicle and they got me into a brand new Jeep safe and perfect. They’re not like you’re average dealership at all, they’re a family and truly care about every person that walks in the door. I cannot thank you all enough!
Beautiful and Stylish car that's dependable!
by KCDiva from KS
January 8, 2019
Following the maintenance schedule will ensure reliability, great performance and better than listed - gas mileage. It's also a very showy and attractive head turner as it shows like a new car due to the ming mirror finish application.
Tom was a pleasant salesman, No presure.. He answered questions. Also, he stayed past store hours to complete sale. So I could receive my Nissan Rogue that* night. Great service! And I Iove my vehicle. Will recommend you to others.
Most Luxurious Vehicle
by Scott B from Fraser, MI
January 3, 2019
My newly purchased 2014 SRX is the most luxurious vehicle that I've ever drove and owned. It far exceeded my expectations, even after researching other luxury crossovers and reading reviews on the SRX. Makes being stuck in traffic so much less stressful; at times, even pleasurable. Rides and handles like a dream too. Nothing but an exceptional vehicle with high praises in performance, looks, and comfort.
Shopping for cars is not my favorite thing to do. In fact, I would rather go to the dentist. In spite of this we had a great shopping experience with Chris Wenzler. He was professional, respectful and made the process truly enjoyable. Highly recommended!!!
by Reverend Ronan Dillard from Aiken, South Carolina
November 28, 2018
Great car. Cadillac sold me a damaged car without disclosing the damage. Dealership sold and I had no one left at dealership to support my claim . Bought over a million dollars in cars from GM and they refused to fix my car.
Awesome service like always. Friendly staff. Waiting area is a very comfortable place to wait. Several tv's for customers to watch different things if need be.
Review on my new truck
by Lady T from Charlotte N.C
January 14, 2019
I bought my car a week ago and I love it.I didn't go to the dealership looking for this SUV. I just ask about it thinking I can't afford it the sales said yes you can I was like I can. So I bought it and so far so good. I have a warrant bumper to bumper . Everything is covered and I love that.
While the staff and sales experience were fine I do believe that a little modification is needed to the sales pitch for other products. It came to the point that I became a little annoyed with the stories and I just wanted to get out of your sales room and drive away in my new car.
High end look and feel at a mid range price.
by TennesseeDave from Nashville, TN
December 17, 2018
This car is an excellent value as a used vehicle. It has the high-end look, feel and features you'd expect from a Cadillac, but is very moderately priced as a used vehicle. Mine has almost 100,000 miles on it and looks, feels and functions like a brand new car.
I've been getting both my 2011 Outback and my 2013 Toyota 4Runner serviced at Faulklner. Always a good experience. Bought my used Toyota from them. They gave me more for my used car than the other dealers on the same strip.
Lift gate won’t open condensation in side
by Cadillac stinks from Daytona Florida
December 4, 2018
I’m very disappointed ’’ with my SRX 2012 battery replaced won’t start after back in shop paid $ 120 in labor told me nothing found car is starting now ,,,condensation in side $425 repair on that lift gate won’t open now Cadillac service said another $ 500 to repair I’m pissed ’ thinking of trading it in Cadillac sucks ’
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