I have to agree with others in that the sales department needs to be completely replaced. I purchased 2 Cadillacs within 3 months and had to go elsewhere to get sales assistance. I visited the dealership multiple times and could never find a salesperson to assist me. One time I did manage to get someone's attention and they showed little interest in helping me or meeting the price of their competitor. Thus, I bought two cars elsewhere. Pete in the service department is the best. He is always on top of things and keeps you informed of any delays. The sales department needs to take some pointers from Pete as to good customer service. As far as the facilities go, this place has to be one of the oldest run down dealerships around. I am quite surprised that GM allows this place to be in such horrible condition. The owners need to turn over their dealership to someone who really wants to sell cars.
After purchasing my vehicle at another dealership I decided to take my Cadillac CTS and my business to Alderman Cadillac. Peter in service assisted me in obtaining the repairs for my vehicle. Peter is very knowledgeable on all things Cadillac; Peter informed me of repairs and warranties I was unaware of. He went out of his way to schedule me and facilitate my repair, therefore providing me with a great experience. Alderman Cadillac has, by far, the best service I've experience. Thank you!
I just picked up my new car at CarMax of Hartford and, I have to say, this was the best car-buying experience I have ever had. I had found a Ford Explorer that I wanted to see on their lot. I put a hold on the vehicle on their website, very early in the morning. By 9am the same morning, I was contacted by Rocco Toce, the most awesome sales person around. I have bought many vehicles through the years and he is the top of the list! We went to look at the truck and he had it clean and ready for us to test drive. We loved the truck but it just didn’t have all the options that we were looking for. I found the exact Explorer we wanted in New York and Rocco jumped right in to help us transfer the vehicle to Hartford. I have to admit, it IS a leap of faith to pay the transfer fee upfront before even seeing the vehicle in person. Rocco jumped in and took over. He spoke to the other CarMax and had them check every part of the vehicle out. I felt very comfortable after he called and told me the truck sounds good. My Explorer made it to Hartford very quickly and Rocco immediately checked it out and let us know it was perfect! I went to see it yesterday. It was beautiful and in the best shape. Rocco took us through the entire car and never rushed us through anything. He sent our Explorer to detailing while my 2009 Silverado was appraised. I received a fair price for my trade and the deal was smooth and handled professionally by the staff. I’m pretty sure I have not had a better car buying experience. Rocco and the team at Hartford CarMax could not have done more to make our experience the best. I did a ton of research about CarMax like I’m sure everyone does. I drove over an hour to work with them and I am so glad I did. We walked out of there with a great, shiny Ford Explorer and the greatest car buying experience!
This was our second time purchasing a vehicle at Roberts. Both times we worked with Josh (Internet sales). He was amazing! Very low pressure and we had the deal done before we ever stepped foot in the dealership. The financing went super fast and we were in and out in less then a half hour! That is how all car buying should be!
Dave and mike did a wondetful job, I thought the buying process was excellent. Did you call I did pick up my vehicle today and I'm very pleased with the vehicle and the service thank you again David.
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