Bought a used car through Cars.com. The entire experience was superlative. Steve was very helpful confirming details about the car before a long drive to the dealership. Perry did an excellent job taking care of us when we arrived at the dealership, and was very understanding when we took a prolonged test drive. The finance department had all of the documentation prepared and ready for us to sign, so the buying process was beyond efficient. I can’t imagine things going more smoothly. If only all car buying experiences were this easy!
Worst car ever
by Sarah from Florida
December 5, 2018
I own and SRX before and was much better than this XT5 I only have 13,000 miles and the transmission don’t work, the car sounds like a tractor and feels like you are driving a big truck, horrible experience and for the first time the dealer is not cooperating enough. I wish I keep my SRX instead of spending so much money on this horrible car.
Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
Most luxurious car I've ever owned.
by Drapes41 from Brighton, Michigan
November 18, 2018
This car surpasses all my expectations. I couldn't be happier. I plan on this probably be our last car. There is absolutely no reason to try to improve on perfection.
We were not able to come to an agreement, my trade wasn’t worth what I had hoped, but the experience was amazing. I am selling my car myself and will be back to buy the vehicle I had found at the dealership.
So far, so good
by Regular guy from Fort Payne, AL
December 5, 2018
I bought an off-lease 2017 with 36k miles. I've driven it for a couple of months and love it so far. The auto stop/start takes a little getting used to, and if I'm going through a drive thru I sometimes pull it down into Manual just so it doesn't stop and start so many times.
The exterior styling turns heads, and the interior is very luxurious and comfortable. It's a true pleasure to drive, and the automatic braking has already prevented a possible collision in a parking lot. The lane keep assist is also a great feature, especially if you are someone who gets sleepy driving.
Classic is not just my dealer and service department. They are like my family!
Nicest Car I have owned
by DocSpeed from Union, NJ
November 19, 2018
Have owned Equinox LTZ, Equinox Premier and this is a few notches above for sure. A lot of creature comforts, as well as safety features that are simply automatic and comforting. Feels solid, is quiet and has enough power.
I went into the dealership just to see if I wanted to get a new truck. About an hour later I was driving away in my new GMC Sierra. That was the best buying experience I have ever had at a dealership. Ozzie the GM was awesome and you could tell he appreciated me for coming in. Seth was my salesman and he was just as awesome. I have bought many (too many) vehicles in my day and Freeman was by far the best. Bill in finance was great also. No pressure to buy this, add on that, or anything. Just great folks selling great trucks. I HIGHLY recommend Freeman GMC in Grapevine!
I really like the upgrades over the SRX.
by pinrayhji63 from Macungie, PA
November 6, 2018
Although I miss simple things, as a CD player, I really like the performance and interior upgrades. The XT5 is smooth, comfortable, and has the space wee need.
My buying experience was super simple, easily and quickly finished. I was thrilled with the car they helped me select and will recommend this dealership to my friends and family. They went above and beyond for me.
nothing better than a Cadillac
by mickey from LONG BEACH
September 20, 2018
I am 74 yrs. old and have owned many cars in my lifetime. All were General Motors from Oldsmobiles, Buicks, Pontiacs and Cadillacs. The ride comfort has gotten better and better. The styling has gotten sleeker and always have to take a second look. Most importantly is the confidence a driver has for the dependability in the name Cadillac.
Have bought several vehicles here before. Salesman great, service department good, facilities nice......the worst financing experience. Go get your own from other source. Terrible...rude..unprofessional....Did my research before I got there ....I knew the interest rates....was given a high rate with an 800 credit score..??? Are you serious????? when I questioned him, attitude, defense and rudeness set in...I went and got my own financing at the rate he told me wasn’t even available or possible, all within an hour. I have never been talked to like that in any dealership and I have owned many different kinds of vehicles in my many years of buying....not to say I am old, but I am not a rookie or first time buyer by any means.
great car the ride is awesome
by greenyellow1 from MINDEN CITY
August 25, 2018
this car is what we were looking for--the gas mileage the ride the looks it has it all, cadillac did wonders on this vehicle---well done
Michelle Blankenship was super attentive, and very helpful without being overbearing. Although they didn't have a car that fit my needs, I would have bought from her if they had. Ask for her. She was great!
Most embarrassing vehicle
by Bobbie from Crystal River Florida
August 22, 2018
I would love it if they could get it to stop making so many noises sounds like marbles in the hubcaps but there’s no hubcaps feels like the front end and the whole underneath of the car is going to fall apart very embarrassing especially when I pull up at a gas station or in a parking lot people say what is wrong with that car I have had it at the dealership 12x’s
The sales associate Sam Martinez was amazing and as a first buyer it was a easy process buying from this dealer.
Most embarrassing car I’ve ever owned
by Bobbie from Crystal River Florida
August 22, 2018
Comfortable looks good but it is the most embarrassing vehicle I’ve ever owned drive down the road sounds like marbles rolling around hit a bump sounds like Carr just fell apart krinks more than me and I’m 65!!!
I thought they might wash my car, but they washed and completely vacuumed my car. It was spotless and beautiful. I got much more than I ever expected. The service people were all extremely nice and helpful. Thanks again Sewell staff!
Everyone st this dealership is more than eager to help. I worked directly with the internet salesman, and was contacted by the sales manager to make sure I was getting everything I needed.
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