Happy with the efforts of everyone involved in my deal.
by Denali from DealerRater.com
December 3, 2018
Adam, Gregg, Ryan and the rest of the team at Star really put in time and effort to make me happy in the truck I wanted, with a rate, payment, and ext warranty that I expected. This is my 5th vehicle from Star, and I will continue to deal there, as well as send my friends.
Great sales team, service could be better. Received an ezpass violation in the mail for my car they had for the day. They took care of it but the Hassel to get it cleared up was ridiculous. Other thing for those buying an f pace, they but xxxx tires on them. Had to buy new tires after 12000 miles. Absolutely unacceptable for all the money you pay for the SUV.
Great dealership. There was no pressure and they were very friendly and helpful. They stayed open way past their closing time just to accommodate me. They were fair and reasonable with their offer. I would definitely buy from this dealership again.
I'm located in Missouri and found the vehicle equipped like I wanted it on cars.com and contacted dealership. Had good communication from and received prompt service from Frank Barry, who made the long-distance transaction painless on the purchase of 2018 Escalade Platinum.
We bought two 2017 trucks from Joe O! We were pleased with the deal we were given and were extremely happy with the staff! Everyone was courteous and friendly! I highly recommend Joe O - he was knowledgeable, courteous, and he went the extra mile to make sure we were satisfied with our experience and purchase! He answered all our questions and was very patient.
Worked with used car manager directly. Did not waste my time I have my top dollar and they met my price which was aggressive. Then they have communicated very well through the 3 week process as I am 1100 miles away
The entire team at Faulkner gave my husband and I an extraordinary car buying experience. I was very particular about what I wanted and they were outstanding with helping me get what I wantedwhich was great for first time purchase out of state. Awesome team...from internet sales to dealer to finance dept.. Thanks Faulkner!!!!
Had a situation where I hit a pothole and ruined a tire, contacted a couple of more local dealers to get Road Hazard repair as I live about an hour from flemington. The local service centers once they heard that the vehicle was NOT purchased there, had reasons as to why they couldn't get to it. I called the flemington service desk, the service representative not only made room for my service call, but arranged for a loaner as well. Maria was assigned as my contact and she kept me appraised of the progress of the repair. As well as calling the road hazard insurance company and coordinated the coverage with my needs. Two days later, I got my car back with four new tires (another one had a slow leak and needed replacement), at a very reasonable price.
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