Disappointed about ‘being on commission’ for service rep. Makes me wonder about being told things need repair that don’t really need it. Certainly totaled enormous amount of $$$ for me. I assume the quality of repairs is good. It has been in the past.
Very pleased with the work done and the professional attitude of your people. Always feel comfortable and like family. WE have purchased several cars from Auto Nation and that is why we keep coming back...Our personal rep Nicole went above and beyond to make sure everything was done..Jim in auto body did an excellent job. We are both very pleased with all who worked to make this a pleasant experience. Kevin the GM was great..
Repair service I couldn't be more satisfied with the experience I had on my Cadillac ATS at AutoNation Port Richey Florida. From the service advisor Nicole Dobbs to the Service parts manager who overnighted parts to the professional who picked up and returned my vehicle fully serviced and because of any inconvenience they filled my tank up also. They did a professional and a satisfying job . This experience could've gone very wrong but Car servicebecause of the way the situation was handled they had a more than happy customer. Well handled thanks!
I was able to help Bruce go over and above in purchasing this vehicle. The South Florida dealership holding this vehicle consistently lied to Bruce and myself about the availability of this vehicle about buyers and deposits, where there was never any deposits for this vehicle. They acted childish and not in the best interest of Auto Nations reputation. I appreciated very much Bruce and the sales team staying after hours to complete the sale of the vehicle. As far as the vehicle condition, it is in great condition over all. There are a few things that were not noticed on the hood of the vehicle because of the darkness outside and a cracked dash I feel the dealer should fix.
Stopped in with an invite for a trade-in of my ATS. Paul Dowman was very pleasant and informative. We couldn't come to an agreement on the trade-in value of my ATS as it had been in an accident involving the air bags. While in great condition in my opinion, the air bag incident was a deal breaker. Everyone tried, but I decided to keep the car, as it's running fine. Will head back to Dimmitt when ready for my next Caddy.
I had an a appoinent for my 1st oil change with a 10am appointment and did not leave until almost 1pm. Also had a car wash which barely looked washed still had dirt all over the Rims. Also they never reset my oil life and a day later my tire pressure light came on. Makes me feel as though they didn???t really check the tire pressure as they marked down on the paper.
Suzy was very helpful from the minute we stepped on the lot. She was extremely attentive and kind and showed us step by step through the whole process. I was very pleased with my experience with her and the entire Ferman Nissan family. Thank you!
Service was outstanding and very timely. Mike Stevens, my advisor, helped me learn a few new things about my new car that I did not know. He was patient, friendly, answered all my questions, and very professional. I had a very good experience with my first oil change on my new car. Everyone was very nice and very helpful.
Martin was able to work with me to get the exact truck I wanted, down to specific options. The truck had to be brought over from other town making my purchase quick and easy. Martin works with you over the phone even after working hours/days.
It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
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