I made an appointment for a Saturday and was told the service would take an hour and a half. It ended up to be a four hour wait. My service representative was great and apologized, but I think this was a little excessive for a routine service.
The store is very nice as well the people that works there. The transaction is quick and make it ease. The store help me take care my car rental return. They offered me good snacks and good hot coffee to relieved me from a cold winter. The car I bought is very good very clean and looks like new. This is one of my satisfaying purchased I made in life and I definitely recommend this store.
I was thankful that Adam was not like the car sales folks I have encountered in the past. He was available to answer questions for us and simply provided us with the path to purchase the vehicle we had selected.
Prompt response and no haggling brought us to Germain
by TripletMom from DealerRater.com
November 29, 2018
To save time for the used vehicle I was looking for, I reached out to several dealerships online at once. Adam at Germain was quick to respond and pleasant to work with before we even arrived. Meanwhile, other dealerships with more mileage at a higher price point were playing games. Big turn off! Adam earned our business. Everyone at the dealership was very pleasant and accommodating to my 4 year old triplets to help keep them entertained on a busy day at the dealership.
Physical building and amenities were very nice, better than most dealerships. Overall very good customer service by all staff. No complaints and I can???t think of what would have made things any better or easier.
This was the best experience I ever had buying a new car. We made the deal via email and phone. They didn't change the deal or try once we agreed. So many dealers try that once you arrive, with an oops we made a mistake stuff. Not at Germain, Brad's word was gold. He also did not short cut explaining the features. When I forgot some in a couple days, he emailed back right away, and offered me to stop in and go over things again. Very professional and helpful all the way, a service after the sale guy. Very happy with this dealership thus far, and the salesman.
Recently came to Germain to look at an SRX, they have a great selection, and worked with Brad M. He was great to work with, helpful throughout the entire process and even installed the front license plate. I would definitely recommend Brad and the dealership if you are looking for a new car.
Everyone was friendly and made process for purchasing a new vehicle easy. Place was very nice and clean.. Adam Gentry was awesome and has great customer service skills.. I would recommend him as a salesperson for anyone
Adam Gentry was a pleasure to work with, courteous, professional, and knowledgeable. He was prompt to respond to questions and went out of his way to make sure details were handled smoothly. Starting with my first visit to Germain Cadillac to get information and continuing to the delivery of my new vehicle and subsequent follow up calls, Adam was there to ensure my experience was top notch. Ashley was always kind and welcoming upon arrival to the dealership, she gives an excellent first impression to customers!!!
Honest, Friendly, and Helpful. From the moment you talk to someone on the phone to ask about an vehicle to the moment you're on the lot you're greeted and treated with so much respect. Very accommodating and warm people!
Melissa and her team are a pleasure to work with at West Herr GMC in East Aurora. This is the 2nd vehicle we have leased from them and they definitely make the process easy and have been wonderful guiding us through each lease. See you in 2 years when our lease is up!!
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