We have purchased a new 2013 Cadilac CTS and a new 2017 Buick Envision from Brotherton over the past few years. We not only had great experiences, but we also made friends. Very honest and fair.
My Service Representative is Lindsey who is extremely professional. She set up my appointment and monitored my car throughout the service process, updating me throughout. Her excellent automotive knowledge made me feel comfortable that I brought my car to the right place. My car was taken in on time, and completed at the estimated time, including a car wash and vacuum. Thank you.
I purchased two vehicles in October. I recently went to have my tires rotated at another company only to find out that my truck and tires on it That were not rated for my truck. I contacted Brotherton The sales person that I purchased a truck from and met with sales manager . They recognize that there was a problem with the tires and replace them for me at no cost to me. I will never buy a vehicle anywhere else this company and their staff are amazing!
When I entered Brotherton Cadillac Buick, to buy my second new vehicle from them, John made me a deal that I could not pass up. He worked hard to achieve my budgetary goal. Brotherton is a quality dealership with quality staff from sales to service.
I purchased a used Subaru Outback from Brotherton. You never know exactly how good of a deal you got, but I think I did reasonably well. One thing that stuck in my mind during the negotiation was that the salesman told me they were a business that stood by their cars, something I took at the time as an eager salesman trying to close a deal. Unfortunately on the way home, I discovered that the clutch was slipping badly in 4th and 5th gear. I was sweating as I drove back to the dealership, because replacing the clutch on a Subaru is a relatively expensive task. Much to my relief, Brotherton took care of the problem on their own dime, something I'm sure a shadier dealer would have told me was my problem to fix. I'm taking a point off for customer service because I always had to call them for updates on the repairs despite them saying they would call, but otherwise I was very happy with the results. Brotherton had more integrity than I was expecting from a car dealer, and I would highly recommend them to anyone.
I just brought my car in for service and was treated awesome by everyone! Love my car! I bought it from Ryan Anderson, but he moved to Spokane... Sad! Miss that dude! Always happy to visit the dealership!
As always, the service and the experience was excellent. Professional and personable staff with a dedication to excellence. The automobiles are fantastic; however, the staff makes the difference in why we have selected Doug's Cadillac over other dealerships. From the owner to the support staff, this dealership is excellent. We have leased cars from Doug's for many years.
I live in Los Angeles California and I bought my car over the internet my salesperson was Robert Deutch very honest he represented the dealership in the most professional manner again I bought this car sight unseen and I had to rely up on him he made me feel very comfortable in this process he gained my trust and he delivered 100% satisfaction most sales people get a bad name so I'm writing this review to tell you that he's one of the best in the business and I appreciate it. I also had the opportunity to deal with Oscar and Michelle and Randy and I've never had a better experience in buying cars and if I ever need another car I'm going back to Seattle Washington and visit Doug probably over the internet.
Service was a recall - minor item. Easily made appointment online.
Large waiting room with coffee, cold drinks and donuts.
Fast service and car washed and bottle of water waitibg in car.
All personnel friendly and informative. Cannot ask for more.
I was in a car accident just a few days ago which totaled my car out so i need a car i always wanted a Cadillac so i started searching for one i checked many dealers websites and Larson Cadillac has the best prices
I went in to Larson to check out a Cadillac i really liked on their website the price and mileage the car were perfect for what i wanted
I was amazed at the features this car had and for the price i couldn't let it go
Luke Campo and Krystyan Yevstifieieva two very knowledgeable and amazing Sales people helped me with the paper work showed me all the features on the car and how to use them
Terry Goble the finance Manager Department was able to find me a great percentage rate and made the paperwork process very easy
I honestly have to say my experience of buying a car from Larson Cadillac was the best experience and less painful car buying experience I've ever had
Hands down the most helpful and knowledgeable and friendly sales team and Financing Department I've ever Delt with
Thank you: Krystyan Yevstifieieva
Luke Campo and Terry Goble
I 100% recommend Larson Cadillac
I just got a pre-owned SRX from Krystyna and very much appreciated for all what Kystyna and Larson Cadillac team had done for me. Since I just started living in the USA, I could hardly make myself understood in English. But she was so patient and tried to listen to me carefully to get my exact needs and preferences. She and the team are always thinking of customers first. At some dealership, I was taken advantage of language and cheated to purchase unnecessary options or warranty as if they were mandatory. It never happened at Larson Cadillac. She and the finance manager Terry guided me very helpfully what process I needed to go through to purchase a car in the USA.
I worked with Stephen Biney @ Doug’s Northwest Cadillac in Shoreline and had the best and fastest used car buying experience ever. Every aspect was handled professionally and properly, and quickly at my request. I was treated with respect, got a very good deal and will definitely recommend Stephen @ Doug’s to anyone. Please contact me if you want any specific info.
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