Leo Guzman is the best! He goes above and beyond, working tirelessly for all of his customers. I have never worked with a dealer that was more down to earth and cares so much about making the customer happy. Thank you Leo!
I made an appointment for a Saturday and was told the service would take an hour and a half. It ended up to be a four hour wait. My service representative was great and apologized, but I think this was a little excessive for a routine service.
by CarolynWW from Millersburg, MI
January 2, 2019
This car is comfortable & fun to drive, it’s good for me, I needed a car easy to get into with lots of nice extras.
The store is very nice as well the people that works there. The transaction is quick and make it ease. The store help me take care my car rental return. They offered me good snacks and good hot coffee to relieved me from a cold winter. The car I bought is very good very clean and looks like new. This is one of my satisfaying purchased I made in life and I definitely recommend this store.
I was thankful that Adam was not like the car sales folks I have encountered in the past. He was available to answer questions for us and simply provided us with the path to purchase the vehicle we had selected.
Prompt response and no haggling brought us to Germain
by TripletMom from DealerRater.com
November 29, 2018
To save time for the used vehicle I was looking for, I reached out to several dealerships online at once. Adam at Germain was quick to respond and pleasant to work with before we even arrived. Meanwhile, other dealerships with more mileage at a higher price point were playing games. Big turn off! Adam earned our business. Everyone at the dealership was very pleasant and accommodating to my 4 year old triplets to help keep them entertained on a busy day at the dealership.
Honest, Friendly, and Helpful. From the moment you talk to someone on the phone to ask about an vehicle to the moment you're on the lot you're greeted and treated with so much respect. Very accommodating and warm people!
best car ever
by in2sports from st louis mo
December 13, 2018
I love everything about this car! its so comfortable and so smooth to drive. I love the way it looks inside and out! Its sporty yet fancy...everyone that rides with me raves about how nice it looks and how comfy it is to drive in it as a passenger
Having purchased 6-7 LS since 1991 (one 430 from Scanlan) I had to buy my last two LS460s from Orlando. Why, their volume and price. Each time I gave Scanlan and Germain a chance, neither stepped up to find the car I wanted. I met Heather Cotorakas a few years ago and she made me promise to give her a shot when I was ready to buy a 2018. We talked in April before I headed North, and when I returned in October - she "made it happen". Heather knows her cars, knew my choice of LS500s and was able to come to a price and trade in that was executable w/o hours of haggling. Good to buy locally again. Thanks, Heather.
Great buying experience, wasted no time,
I went into this transaction as a very educated consumer and was treated as such
Very pleased with my salesman Greg
Top of the Line
by cgCAD from Sumter, SC
January 2, 2019
This car is the best vehicle I have ever own. This is the second purchase of a Cadillac for me and hands down it's has to be the best luxury vehicle made. It has all the bells and whistles from 14 bose speakers, sunroof, heating and cooling seating for front and rear. Built in wi-fi system that can support up to 7 devices.
Melissa and her team are a pleasure to work with at West Herr GMC in East Aurora. This is the 2nd vehicle we have leased from them and they definitely make the process easy and have been wonderful guiding us through each lease. See you in 2 years when our lease is up!!
Love to drive the car and love the comfort.
by Bulldog from Greenwood Arkansas
December 4, 2018
We have enjoyed the car and would be thrilled with our purchase if we had not had a bad experience where we were stranded on a Friday night due to not having a spare tire with our vehicle. Roadside service could not send anyone out due to us not having a mounted tire. To order a spare you are on a waiting list and an additional charge of about $600.00.
I was turning in a GM lease and got into another GM lease. The sales manager Dan was very polite and helpful. Salesperson George was very polite and knowledgeable. There was no wasting time and a great deal was made quickly. Would definitely do business with them again.
by caddy from brownsville,TX
November 22, 2018
The entry level Cadillac has all the necessities for a First Cadillac owner needs. Awesome SUV. Purchased it for my spouse and she is loving it.
Awesome experience! We dealt with Bruno and Dan. They helped us in every way possible get the vehicle we wanted! If you want to deal with people who care about you and go the extra mile for your business, they are the peole to see. Total time in and out: 4 HRS and they bought us lunch during the process! Go see Bruno!
This is my second purchase through Pepe Cadillac and there is an obvious reason why I keep coming back. The service I received from this dealership was and always has been exceptional. My salesperson, David Persaud and the business manager, Frank Raniilo, both understand what it takes to sell a luxury vehicle... make your customer feel like the most important person in the room and give them what they want. I will continue to come back to Pepe as long as they continue to give me exceptional service.
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