Recently purchased a new Cadillac Escalade. I was incredibly impressed with the Manager, AJ and Sales Associate Cliff. Located a car from another dealer to meet my needs. Both were very knowledge about the product and features available to me. Facility is top notch. Finance process very simply and easy. Best place to buy a car!
My wife and I feel that we were treated fairly and respectfully by the sales associates at Baker Cadillac. The XT-5 we purchased is a work of art aside from being a really nice luxury automobile. Kudo's to GM's Cadillac Design Division. We also like the maintenance programs and warranties included in the purchase, speaking of which, Baker's Service Department treats you like your family.
Bought a new truck with a 5 year old trade-in from this dealer. Service was quick and knowledgeable, prices were very competitive. I am now the proud owner of a 2018 GMC Truck with no maintenance worries for the next 5 years in my construction business. I'd definitely return to this dealership.
We were in the market to purchase a pre-owned Mercedes as a second car when my Wife noticed a Mercedes SLK -Class for only $10,454.00 Baker's web page! The dealership was closing in an hour and we lived 40 minutes away, but decided to go for it any way. We arrive 10 minutes prior to closing. Upon arrival we notice the enormous and diverse selection of automobiles at Baker's and the facilities were like waking into a 5 star hotel. Now this is how we know we received top notch customer service. We were greeted by Mr. Charles Hemstrom and requested to see the Mercedes SLK and a test drive. Now remember the dealer was closing in 10 minutes. Mr. Hemstrom immediately sat us down in his office while he retrieved the vehicle. Upon his return we proceed to fill out the required insurance paperwork and since it is a two seater, my Wife and I were off on a test drive. We quickly pulled the top down and let the wind blow through our hair. We were out for about 20 minutes. Upon return Mr. Hemstrom was there to meet us. Although it was well past closing time there was no pressure to make a decision on the purchase. The Wife and I decided to think it over and we would contact Mr. Hemstrom with our decision the next day. Unfortunately we decided not to go forward with the purchase, not because of the vehicle, but because again, it is a two seater sports car and we have a family. The next day we broke the news to Mr. Hemstrom who replied immediately that it was no problem and hoped us the best in our search. Regardless we were left with a great impression of Mr. Hemstrom's customers service and willingness to assist us in our search. BTW that great Mercedes SLK is still available as of today and at the price it is a steal!
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