My family has been buying from Jim Riehl's for over 10 years. We've bought multiple Cadillac, Dodge and Jeep vehicles. Our experience has never been anything but positive. The salespeople go over and above the call of duty to ensure we have a satisfactory experience. We look forward to many more years of quality customer service and fantastic cars. I'd recommend Jim Riehl's to anyone.
Tyler was great, and he promised Bianca (cashier) lunch for helping me get the charges for my service through to my bank card with my bank. She was patient and very professional. Excellent job Bianca! Thank you very much.
The service provided is exceptional every time I take my vehicle in for service. If you are looking for a great customer service dealership, go to Jim Riehls Friendly Cadillac. They really care about making their customers happy.
My service rep as well as the service manager went above and beyond to help me out. They know I have had a serious of problems with the vehicle between tire/rim issues, headlights, and computer/electric issues so when 8 month old tires all needed replaced as well as a cracked rim AND the rear shocks/pump they did everything they could to minimize the cost. They recommends tires with a large tread life warranty that at least will be replaced if they run out in 15-20,000 miles like these did which is ridiculous considering nearly all of it is expressway driving in light traffic. I will never buy any tires made by Goodyear again. They also did the service in steps and prevented me from getting recommended work that was not mandatory at the time, not the usual dealership way which was refreshing.
Long story short, the Genesis service team did enough for me to rethink my stance on never buying a Cadillac again. Although they cannot prevent the quality issues or control the cost so odds are I will sell this one in the next 10-13’days and switch back to Ford/Lincoln since I had twice as many miles on those cars and never had half this many issues
My entire experience here has been spectacular.....how buying a car, or anything, should be. I am happy to take the time to review Cadillac of Novi! Peter Yatooma was my salesperson and he was just awesome! They have made me a customer for life.
I was an out of state buyer of a 2015 Certified Pre-Owned Cadillac Escalade.
I couldn't have been more pleased with my buying experience! Salesman Tim G. made this a very enjoyable car purchase!! Very easy Transaction!!!
SUV is Beautiful!!!!! We love it
Thanks so Much,
It's always a pleasure to work with Mike P and Ed at Cadillac of Novi. They go above and beyond to accommodate the customer. They make the process as easy as possible. I will always stay loyal to cadillac of novi. They appreciate their customers and I appreciate them.
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