Good to do business with – Need better/clear commu
by PranavT from Binghamton, NY
December 15, 2016
I bought a 2013 VW CC Sport from them. I am from Binghamton, NY & this car was located at their showroom in Hartford, CT. I saw this car’s listing online and immediately liked it but wanted to test drive the vehicle before putting down my money. I had arranged for my own finance so needed the purchase order for this vehicle. They agreed to give me the purchase order if I put a refundable deposit of $500 on my credit card. I agreed to that. So I put my paper work in order and drove down with a friend on Saturday to their showroom. The condition of the vehicle was good just like I had imagined from the pictures. I took a test drive. The gentleman who was with us on the deal was knowledgeable & helpful. I noticed that above the front passenger headliner there was some black smear. I pointed out this to the salesman & he took care of it immediately. Also the engine bay & the underside of the vehicle looked dirty as if it was not washed so they gave the car a complete rewash before I left. I was unclear on how I would be able to register a CT dealer plate vehicle in NY State. I was told that I would be getting NY plates which I did. Only place where the dealer needs to improve is communication. I had no clue what was going on with my registration & upon calling/emailing I just got the answer that “A third party company is taking care of it”. This is my first car in this country and it should not be assumed by dealer that everyone knows the process of buying a car over here. It is nice to maintain some transparency during paper work as I am paying for that service as well. Now I got the plates from DMW NY however I never got the title for my car. Upon asking the dealer, they say they mailed the title directly to my finance company and it’s normal. Here’s the thing, my friend got his car a week later mine, went through the same finance company as mine and he got his title from the dealer (different car dealer). He just made sure he added the finance company name as a lien holder on his car’s title & mailed a copy for their record.
I bought a 2017 Volkswagen Toureg. The buying process from start to finish was excellent - from our sales rep Ty, Rick financing, and Ted.
Ty spent a large amount of time with us over the course of two days making sure the entire process was smooth and enjoyable. Thank you!!!
Highly recommend this dealership and these guys!
Great Dealership my sales guy eh not what I expect
by Rob Polo from West Hartford, CT
October 21, 2016
We just leased or second Cadillac and its beautiful. The dealership was great to us on the last lease with repairs and service. This time our sales guy Bill Donato made two gaffs.
First he said buy the car today and the sales manager will eat our overage on miles. After we signed he suddenly had not recollection of saying that and joked to me I lie a lot. The sales manager did make good on it and took care of 3000 of the miles we were over.
Second we loved the XT5 we test drove but my wife wanted a different color. Bill said he would find one again after we signed we realized he gave us one that didn't have cooled seats. When I asked him about it he said oh did the one you drove gave them. He should pay attention to details. I mean come on this is Cadillac. I will continue to trust Valenti but please if you use this dealership use a trustworthy sales rep who is paying attention to what you want.
By the time I made it to Stephen Toyota; I knew exactly what I wanted, I just didn???t know from who. I had been shopping around and comparing salesmen pitches, which is truthfully exhausting. When I met with Saeid Heydari, it was different. He made the process about me and what I wanted. He didn???t try to jazz up and sell me a car or features I didn???t need- but had me lay out everything I wanted (and didn???t) and just made it happen. He was patient and fought for me, as a customer, to get what I wanted for the price I wanted. No matter how many times I sent him back to the ???big boss??? for a better price or to add or change something, Saeid did it with a laugh and smile on his face. He didn???t just sell me a car; he sold me his trust.
16 years of fantastic,professional & friendly service
by Godislove from DealerRater.com
November 30, 2018
I've had dozens of excellent, professional, courteous and friendly service work over a 16 year period. ALWAYS treated like a valued customer, ALWAYS treated with respect and kindness. In return, I have also treated them exactly the same. No bad experiences here at all, unlike Crowley in Forestville, who took my money and gave me the WORST experience in car service in my entire 58 years. Stephens is a cut above the rest. Organized, professional and articulate. Biggest mistake I made was not buying my new car at Stephens. I've never had one single bad experience.
Recently purchased a Buick Regal from Stephens Buick GMC. The salesman Mike and staff were professional and a pleasure to do business with. Interior design is attractive and exterior is really sharp and car is nothing but smooth riding.
Salesperson Boris Lukic did an exceptional job helping me return my leased RAV 4 and picking out another car. My friend recommended him and has turned to Boris for his car needs for many years. Boris has never disappointed him. In fact, everyone I dealt with at Stephen AutoMall was very friendly and helpful. I highly recommend Boris and this dealership to others.
I purchased an used Buick Regal. I drove all the way from Milford to Bristol just becos of Mike Collins and the car pricing. Mike is awesome to work with and super responsive. No pressure or no Stress. I love my car, super clean and worry free driving. Marian was great, very polite and friendly. Loved the place and people over here. All smiling and very helpful. Keep it up folks!!!
I was in need of a newer and reliable vehicle, I had researched your used car's online. I found one that I really liked. When I spoke to Bill I told him that I had a minimum monthly payment. While taking the car for a test drive, Chris in finance got to work on getting me approved for a loan. Not once did either of them make me feel pressured into buying a car that I couldn't afford with a much bigger payments. Not only did I get approved but I purchased a car that I wanted and my monthly payments and interest rate was lower than originally anticipated. This is the first time I have ever purchased a vehicle with no pressure! I got to drive my new car home the same night. It's a good feeling knowing I have a safe and reliable vehicle now thanks to Chris and Bill. I would recommend your dealership to anyone needing a new car.
I had a great experience purchasing my Toyota Highlander from Stephen AutoMall. I worked with Jason, who immediately got it that I was looking for a no hassle experience, having done all my homework online as to what I wanted in a new vehicle and what I expected to pay for it. No sitting around waiting while he "worked for the best deal with his manager". When we test drove the car, he knew the features. They also gave me a good price for my trade in. It's now been two months and I love the car, having driven 5000+ miles through 12 states.
Being from Waterbury I have many choices here, but saw a vehicle on line that interested me. Took a ride just to see it and Vin came out, didn???t pressure me just talked awhile then took it for a long ride, not just down the street. Really got the feel of it. I liked it so we worked some numbers, gave me more for my trade in than I thought I would get. Worked out great.
Roger located a truck for us in hours! It was exactly what we were looking for! The entire process was fast and without incident! Len and the finance team were just as awesome! Thanks to Northwest Hills!
TJ went above and beyond from locating the vehicle while we were five+ hours away, starting the paperwork and assisting with financing. The dealership worked well with us including delivering the vehicle and going above and beyond with the registration process. I would highly recommend purchasing a vehicle from TJ and Sullivan's.
Dan Barolli !!! Is Top notch. You could not ask for a better person to deal with to purchase a car. Honest and very patient. I advise anyone to ask for Dan B. He is the MAN
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