Just recently purchased a new Cadillac and had an absolutely outstanding experience with my salesman, Ben Roberts. Ben was professional, courteous and extremely knowledgeable; a true professional in every sense of the word.
by Mitch'n'Amy Schecter from Bucks County,Pa
June 15, 2018
My wife and I had been looking for months online for pre owned Cadillac's when we came across a 2 year old ATS with very low miles...a former lease car. I contacted Ben Roberts at Faulkner Cadillac in April and made an appointment, which I had to cancel when we decided to wait a bit longer. Ben was very understanding, and we kept the door open for a future visit. I called him back in June and told him we were ready and he informed me that the car I was interested in was still available. We went to see the car, and it was great. We decided then and there to buy it. Ben made the process an extremely easy one. It was the best car buying experience I have ever had, and I'm 65...having bought a few cars in my time. Ben was great, as was Amy Bland, who helped us with some added warranty decisions. I can't recommend Faulkner Cadillac enough. If you are looking for a Caddy, call Ben!
I recently purchased a new Escalade from this dealership and I could not be happier. I went into the dealership not knowing for sure if I was ready to purchase today, but the staff took the time to help explain all my possible options and great incentives. They were very eager to answer questions and I never felt pressured to purchase a car. When I decided to purchase my Escalade the process went very smoothly even though they were pretty busy. Overall I had a great experience and would definitely recommend purchasing a new or used car from this dealership.
We were shopping for a used SUV with certain features. Ben Roberts found one that was being traded in with the features we were looking for, so we decided to wait until it arrived. We were so glad we did! Once we decided to buy, Ben made the process easy and quick. We definitely would refer our friends and family to Ben!
The service department men are always so nice. Rich is a great mechanic and he came out and explained everything I needed to know about my car. He told me I would possibly need brakes next time which I appreciate getting a heads up on that. Everytime I call the department they are always able to fit me in.
The service department was on time with doing an oil change. I also requested that they clean my mats because they were so dirty from the recent weather. The service department did an amazing job. Thank you
Great dealership. There was no pressure and they were very friendly and helpful. They stayed open way past their closing time just to accommodate me. They were fair and reasonable with their offer. I would definitely buy from this dealership again.
We were searching for a gently used XT5, and Delaware Cadillac had one that looked great. Mike Cassidy was our salesperson, and he was terrific. Price, color, and options were just what we wanted. Cutting the deal was easy. When we arrived a few days later to pick up the car, the detailing of the vehicle was as good as I have seen, and I have owned a pile of cars. Put is next to one brand new and don't look at the odometer, and there is now way you could tell it was not brand spanking new. We love the car, and appreciate the professional treatment we had at Delaware Cadillac.
I bought a used DTS last Thursday during a snowstorm. Scott Bernard went beyond the call of duty to show me the car and complete the deal. He cleared the snow, washed the car and presented it to me for inspection in the clean well lighted garage while the weather outside roared. Scott is knowledgeable and customer centered. He delivered on his word during our transaction and delivery of the car. David Stanton completed the paperwork efficiently, respectful of my time. Thank you. Lewis Maurer
Accompanied my son on his recent visit to Delaware Cadillac. This was his first experience purchasing a vehicle for himself and he was treated fairly and with respect. We left with a great vehicle and a great father / son memory. Thanks Scott and Dave.
My buying experience was pleasant and satisfying. Everyone I dealt with was caring and helpful, The car purchased was inviting on the lot and I was encouraged to test drive and experience it firsthand.
Having emission sensors alerts. Bobby Jones has been very patient and very generous with offering a loaner car so that they can sort out the issues instead of holding me up at the waiting room. Very nice guy and from what I hear very representative of the entire staff. Very happy! Rich Baese Salem New Jersey
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