They listen to the customer. And do what they can to find a vehicle for the customer. They make sure the customer is very satisfied with the vehicle they bought. through out the purchases and after they leave the lot.
Saw vehicle on line, spoke with Tim H. He was great to work with. We came from Illinois to see\purchase vehicle. They had it all ready for us to view, it was horrible weather, they had it inside for us to view. Justin the financial guy was also great to work with. Loved his sense of humor. If they were closer we would definitely be back. Kathy and John
I worked with Heather for a good 6 hours getting the best deal I could from them. They were very generous with our trade in and helped me save money by making me aware of incentives I didn???t even know existed. An example is the Costco incentive. Not only did that reduce my purchase price I get a Costco gift card in 2 months. I showed up at the dealer to buy a used 2016 SRX and I ended up leaving with with a loaded 2019 XT5. My payments are the same and I have a new vehicle to drive. My wife was super happy when I got home.
I put in an order for a 2018 Toyota Highlander without AWD. It had all the other features I wanted, especially the color and trailer hitch. I thought I could live without AWD. After a few days I called back to cancel and get a refund of my deposit. The salesperson asked why and I told him the car did not have AWD and I decided not to buy because of that. He said ok and forwarded my call to the person who would refund my deposit. I got the refund in 3 days.
Very easy to purchase, the entire thing happened over email and the papers were signed via overnight FedEx. Less than 1 week later, the car was in my driveway. It does take longer than a traditional dealer, but you don't have to sit there for hours while the paperwork and financing takes place. The car came in immaculate condition, no paint chips, no scratches. Interior was perfectly detailed and cleaned. Good price, low mileage, clean history report.
Have been with Lupient when buying my cards for the last 30 years. It has all changed. There is hardly anyone in the service department. The calls don;t come and when you try to call you get connected to three or four different areas/people....and then get voicemail. In the past when I picked up my car, It was washed and brought around for me. The other day when I picked up my car from being serviced I was handed the keys and told roughly where it would be and to go look for it - get it myself. No wash. No customer service!
Jim Malisow is the wonderful, personable salesman who sold me my car. The very first thing he did was offer me coffee. He took a lot of time with me to answer all my questions. He made sure I knew everything worked in the car - blue tooth, cruise, etc. - before I drove the car home. He even picked me up in White Bear Lake and drove me to the dealership in Golden Valley the day I got my car. The design and look of the dealership is beautiful! The car comes with unlimited car washes. I highly recommend Jim and Morrie's.
Excellent friendly service from start to finish. Answered all questions very clearly. Even though i was pre approved with a great rate they took the time to help get an even better rate. Look foward to buying from Morries again!
My Cadillac SRX had an issue and needed service, I called on Saturday morning and was able to drop off my truck within two hours and pick up a loaner, they even asked what type of vehicle I'd like to drive. Warranty work was completed but I was traveling so I was told "come and pick up your truck at your convenience' Great service experience
Steve Wanous was excellent to work with! Really enjoyed buying a used car from him @ Cornerstone. If you're looking for a used car, I highly recommend him.
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