My wife and I found the car we were looking for less than two minutes on the lot. We were able to test drive it rather quickly and the price was right where we wanted. Very pleased with Jarod, Denny and the rest of the team. Thank you.
We have arrived in style and comfort.
by Veetuch from Greensboro, NC
November 13, 2018
Excellent style and comfort. It is like riding on your living room couch. Plenty of leg room and no one is cramped. We have taken our XTS on long 600 mile trips and you arrive relaxed and ready to go. Driving my XTS is a pleasure. The luxury, comfort and smooth ride add to an enjoyable trip. Running around town is a pleasure too. Has many great features to make your ride enjoyable especially the ride, seats and audio options.
Everything was excellent but the total price to fix my car labor was 5 times the price of the parts. Grant it we had the money but just weeks before Christmas we spent almost 900 dollars there goes Christmas but thanks for fixing it in a timely manner.
Sweet! Sweet! Sweet!
by JJMiii from Monroe, LA
August 26, 2018
My 2018 Cadillac XTS is a luxury car with ample bells and whistles. It garners whistles too as it easily and quietly cruises down the road. I have not enjoyed a car more than this one since my 1987 Cadillac Sedan de Ville, the last year Cadillac made the rear-wheel drive sedan. This XTS is not quite as large as the old Sedan de Ville but it rides just as well. I am very pleased with my XTS.
Worked with Tucker Deitz, he had the car ready to go for the test drive, no pressure sales, answered all my questions and I believe I got a really good deal. Process was very simple and I was out of the dealership quickly, so far the car is driving like a champ!
Sweetheart of an automobile????????
by Bigdog from Colorado, Jefferson cty
July 13, 2018
We love it so much we hate to put away
As we love driving it everywhere???? Have driven Cadillacs since the seventys and loved them but this baby is the Queen of the Hop!!!
Just driving threw the Lot and they came out to me, thought I liked a Cadillac but ended up in a Buick. Great Trade value, loved the popcorn and the guy had a nickname of Givem away Randy, what an Awesome guy to deal with
Highly recommend Barbara. She is the internet sales person and this is the second car I have bought through her at Arrowhead Cadillac. She makes it easy.
Back to What You Expect of Cadillac
by VA Belle from FL
November 10, 2018
Cadillac has finally realized that their customers are not looking for a sports sedan, but a true luxury vehicle. I traded my 2016 XTS for the 2018 model just for that reason. The suspension is much softer than previous models and the significant reduction of road noise means I can now hear my music through the included Bose speakers without having to crank up the volume. Finally, Cadillac has made significant improvements to the functionality of their GPS and CUE systems. Bottom line, I'm keeping this one!
i all ready purchased two vehicles from this dealer (both brand new escalade esv) and traded four other vehicles.FROM the beginning i liked the way they approach ME, no pressure at all.I recommend to other friends and family.
KRISTI WENT BEYOND OUR EXPECTATONS. SHE MADE SURE ANY REPAIRS OR SERVICE ITEMS THAT COULD BE DONE BEFORE OUR WARRANTY LAPSED WERE ADDRESSED. SHE FOLLOWED UP WITH A GUIDE FOR FUTURE SERVCES AT DIFFERENT INTERVALS. SHE ALWAYS HAS POSITIVE AND FROENDLY ATTITUDE.
WHAT A GREAT ASSET TO YOUR SERVICE DEPARTMENT. KUDOS TO THE SERVICE MANAGEMENT FOR CONSISTENT SERVICE.
XTS luxury edition
by AJ from Sarnia, Ontario
May 29, 2018
I traded my loaded 2016 Impala LTZ on this new 2018 XTS because the Impala was not as quiet and not as soft of a rider. I have always wanted large cars with a luxury ride and feel, yet I want fuel efficiency and regular gas. To get the feel of luxury you need a quiet car, and the XTS is quiet. I could have bought a new identical but 2017 XTS at a big discount, but I drove both and the 2018 had a significantly smoother and quieter ride. The transmission shifts much more smoothly than the 2016 Impala, and with no gear searching like the Impala had.
I have had the 3.6 v6 engine in my last 3 cars and have had no reliability issues, so I'm confident the new XTS will just fine. Power is quite adequate for my driving, I've received good compliments about it's looks from others who seen it and rode in it. The car is optioned with the driver awareness package which is great with lane change alert (actually it will steer itself back into the lane if you go over the road lines w/o signalling), it can parallel park itself perfectly, 360 cameras and forward collision alert. I highly recommend this option.
It also has the two tone interior option that really jazzes up the looks. Also have heated and cooled seats and steering wheel plus heated rear seats. I have read many negative comments on the web about the CUE system, and all I can say is that I'm 64, and yet I learned how to use it in 10 minutes. It's not really complicated and it's very intuitive. I've been over this car with a fine toothed comb as they say, and I haven't found any flaws in the paint or interior workmanship.
The navigation works well and the Bose sound system is quite good. The A/C has worked well at cooling the interior on recent hot days.
After 2 months and 1500 miles, I'm very happy with my purchase
As usual, the service at this dealership was excellent. I am always satisfied.
My 2006 Scion rides better than this car.
by Limo Guy from Philadelphia, PA
November 26, 2018
At first I was so thrilled when I bought this car, it looks great has a lot of room and the trunk space is also amazing. I do a lot of driving so I put a lot of miles on my car, right when it hit 50000 miles I figured maybe the tires were bad because the car was riding super rough I could feel every bump in the road and it violently shakes me around the car every little dip in the road and pothole is terrible. It's like a bat out of xxxx literally. Even though my tires had plenty of tread on it I decided to invest in $1,000 pair of Pirellis, still the same problem the car just rides terribly, I was thinking what happened to the saying rides like a Cadillac? Honestly this is terrible how can they make a car with such a stiff suspension feels like I'm riding on bricks all the time. I regret buying this car and honestly I should have just gone with the Lincoln Continental. I guess I learned my lesson on this one I will never buy a Cadillac again.
I can’t say enough about this dealership. Our Sales Goddess was Pam Weeks. We drove from Las Vegas to come see Painters inventory since The Mitsubishi lot here in Vegas didn’t have the Eclipse Cross I wanted nor did they seem to want to even get me what I wanted. From the moment on the lot Pam was friendly but never pushy. She let us test drive the vehicle alone, which is great because it gives you time to look at the features and not feel pressure.
Honestly this was the easiest sale I’ve ever done. The staff was so friendly and really made you feel they wanted ME to be happy but them wanting a sale. Pam listened to us and what I wanted to get out of the deal and she really worked her butt off to get it. Pam and Tamara (plus the staff) really wanted to see us happy. It wasn’t about just making the deal. They stayed late the next day (past their closing) since there is a time difference. But didn’t rush anything. Made sure I knew every button on my new car before I drove off. Seriously amazing staff! Thank you for making me one happy girl with my new car at a price that I couldn’t get anywhere else!
by robtgd52 from port st lucie fl
June 6, 2018
love it so much .. i'm going to purchase a 2018 xts good car for the money. drives and rides well. Trunk could be a little bigger
by Satisfied First Time Customer from DealerRater.com
December 4, 2018
Purchasing a new vehicle from Rippy Cadillac was an unexpected pleasure. My wife and I were looking for a vehicle with some features not commonly found in southeast North Carolina. Sales rep Doug Griffen listened to our sometimes differing requirements, offered suggestions to improve the overall vehicle package, searched for and shipped in the perfect match. Justin Bass clearly answered any number of various warranty and finance questions. Sales, Finance and new vehicle Prep Service all combined for an excellent selection and purchase experience.
We are previous Cadillac owners and knew the XTS4 was the one for us. We researched this important purchase by on line sites as well as lots of local test drives. When looking at the Norwood Cadillac site, we found the exact car for us and at a great price. I contacted Nicole through the on line portal and much to my surprise, was contacted immediately. We came down the next day and were warmly greeted by George Belovich as soon as we entered the service floor. We drove the car and made the deal within 45 minutes thanks to George's expertise and obvious experience in sales. When it came to pick up our XTS4, he explained the many features of the car to us and made sure we understood everything before we left. I would definitely recommend Norwood Cadillac to anyone looking for a used / new Cadillac. Thanks Nicole and George!
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