Disappointed about ‘being on commission’ for service rep. Makes me wonder about being told things need repair that don’t really need it. Certainly totaled enormous amount of $$$ for me. I assume the quality of repairs is good. It has been in the past.
Very pleased with the work done and the professional attitude of your people. Always feel comfortable and like family. WE have purchased several cars from Auto Nation and that is why we keep coming back...Our personal rep Nicole went above and beyond to make sure everything was done..Jim in auto body did an excellent job. We are both very pleased with all who worked to make this a pleasant experience. Kevin the GM was great..
Repair service I couldn't be more satisfied with the experience I had on my Cadillac ATS at AutoNation Port Richey Florida. From the service advisor Nicole Dobbs to the Service parts manager who overnighted parts to the professional who picked up and returned my vehicle fully serviced and because of any inconvenience they filled my tank up also. They did a professional and a satisfying job . This experience could've gone very wrong but Car servicebecause of the way the situation was handled they had a more than happy customer. Well handled thanks!
I was able to help Bruce go over and above in purchasing this vehicle. The South Florida dealership holding this vehicle consistently lied to Bruce and myself about the availability of this vehicle about buyers and deposits, where there was never any deposits for this vehicle. They acted childish and not in the best interest of Auto Nations reputation. I appreciated very much Bruce and the sales team staying after hours to complete the sale of the vehicle. As far as the vehicle condition, it is in great condition over all. There are a few things that were not noticed on the hood of the vehicle because of the darkness outside and a cracked dash I feel the dealer should fix.
Stopped in with an invite for a trade-in of my ATS. Paul Dowman was very pleasant and informative. We couldn't come to an agreement on the trade-in value of my ATS as it had been in an accident involving the air bags. While in great condition in my opinion, the air bag incident was a deal breaker. Everyone tried, but I decided to keep the car, as it's running fine. Will head back to Dimmitt when ready for my next Caddy.
We have leased in excess of 15 cadillacs thru Ed Morse and have never been disappointed. Our sales rep Karen Barrese is very detail oriented and pleasant to work with. She is always is available and is anxious to make certain her customers are satisfied and feel good about their purchase. Carlos in the service dept is also great to work with and will always try to solve your problem.
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