I just wish to start off by saying the customer interaction is beyond an excellent rating. From the moment I arrived till I left, the staff was a pleasure to encounter. From Ray in service to the sweet cash out receptionist my experience was a 10+. Lets be honest, no one likes to take their car in for any unexpected service, but I felt very comfortable all because of the way I was treated. The waiting room is clean, bright and pleasant. The staff be it an employee walking thru the room or to the first service person that greets, there is a level of professionalism in everyone. A warm smile, nod or a "good morning" goes a long way in todays world. I am toying with the idea of upgrading to a new car maybe sometime in the spring, and because of the service I received even from the day I purchased my car, I will return to Colonial.
My 2006 Scion rides better than this car.
by Limo Guy from Philadelphia, PA
November 26, 2018
At first I was so thrilled when I bought this car, it looks great has a lot of room and the trunk space is also amazing. I do a lot of driving so I put a lot of miles on my car, right when it hit 50000 miles I figured maybe the tires were bad because the car was riding super rough I could feel every bump in the road and it violently shakes me around the car every little dip in the road and pothole is terrible. It's like a bat out of xxxx literally. Even though my tires had plenty of tread on it I decided to invest in $1,000 pair of Pirellis, still the same problem the car just rides terribly, I was thinking what happened to the saying rides like a Cadillac? Honestly this is terrible how can they make a car with such a stiff suspension feels like I'm riding on bricks all the time. I regret buying this car and honestly I should have just gone with the Lincoln Continental. I guess I learned my lesson on this one I will never buy a Cadillac again.
Our family had a great experience working with the sales team at Colonial Cadillac. Dave Robinson was particularly helpful in locating a particular car we were interested in, and was very fair in the transaction. Would certainly return to this dealer in the future.
Nicest ride I've ever had.
by Tim from BEAUMONT
July 25, 2018
It's not just a car, but a driving experience.
Previously I had a Nissan Maxima with a smaller engine, but as I just went to Calgary couple of days ago, I realized I used LESS gas than the Maxima!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Evolvhealth4u ready to buy
by Evolvhealth4u from Chicago, IL
September 30, 2018
This is my next car for sure, coming from an Escalade and wanting to stay with Cadillac I wanted to go back to a sedan after driving an Escalade for 14 years this is the best choice for me.
The location was nice and tidy, and the staff was welcomin. Derek was our helper. He was patient and understanding, I just couldn???t make up my mind. We finally settled with a Honda CRV. Let???s just say, I???m a happy camper! THANKS Auto Mall, and Derek!
All the bells and whistles of the best luxury cars
by joneangel from Sacramento, CA
October 19, 2018
While researching affordable used cars (my budget was around $25,000) I used cars.com. I knew I could afford a new car in that price range, but you've got to have some creature comforts. I looked at a lot of possible choices, some I had never considered before. One of those happened to be a 2017 Cadillac XTS - Luxury edition. And for a one owner, certified used car, I hit the jackpot. I didn't realize that waiting a year and buying this model would allow me the pleasure of driving the smooth riding, Apple car playing, heated/ventilated seats, auto parking/spot searching, wifi enabling car at about half of the nearly $50,000 original price tag.
Paul dicarlo was great. He was there start to finish and made me feel very comfortable buying a car . This was my first time and he made it very easy. He also stuck by me through my difficult financing options. Paul is a great asset to your company. I dont even remember the name of who helped me after.
Best car I’ve ever had
by Lmccain30 from Sumter SC
August 23, 2018
My car was the best most reliable car ever! Sorry I had to sell it to move . I’m looking to purchase another car and it will be the Cadillac hands down!
The best sales person Michael Schroeder went well above from start to finish doing his job perfectly. . He came in on his day off to deliver as promised, my car. . I am in awe with the respect he extended to us. Very happy with my Q7. We will be back. Thank you Michael, you rock!
Best Caddy I've ever owned
by Gasman from BOLIVIA, NC.
August 14, 2018
Large and in charge. Great looking, Powerful,Great Ride. Hugh Interior, Cue Electronics is the Best. Best Leather I have ever had in a Car. You gotta get one!
Prompt service, easy to drop off and accomodating to pick up late at night thank you
Love the car and up to now been reliable.
by MikesGTS from Ontario Canada
December 22, 2018
Had other Cadillacs and always enjoyed the ride and comfort all were reliable and as I bought them used gave very good value for money. This XTS continues on and is very comfortable, the CUE control with radio, temp, and other accessories seems overly complicated and I‘d prefer a simpler system.
The sales manager and staff were cordial. I dislike car buying because it’s usually high pressure and high stress. At long, we discussed the car, agreed on price and proceeded through the purchase process. There was no haggling or pressure put o on by the dealership.
Last of the land barges
by Caru from San Francisco, CA
December 7, 2018
This car is the last of the luxury over performance vehicles from Cadillac. That being said handling and performance are decent enough, but clearly lacking when compared to others in the same market segment. The main pros are a quiet cabin and ultra soft ride. Cons, down market interior appointments and a CUE system that can be downright frustrating at times. Overall a good proposition if you are looking for uncompromising space, a reasonable level of quality, and have an affinity for the Cadillac name plate.
I purchased a used 2012 CTS in July and I must say it was one of the best dealerships I have ever dealt with. From Hank Landry in Sales to Brian and Andrew in Service they a truly a pleasure to deal with. I would recommend this dealership to anyone, you will not go wrong. I thought the pricing was fair and the car was in outstanding condition, it was obvious that it had been completely serviced and ready to go. I will not hesitate to buy from Long Cadillac again in the future,
My first Cadillac
by Kevin from Bedford, MI
January 12, 2019
This car is absolutely beautiful. It drives very nice and the interior is very plush. I wish I would have bought one before now. Very comfortable and can’t wait to take a road trip in it.
Great experience buying my truck from these guys ! The salesman Chris was very informative and eager to help me get the truck I needed. I would recommend checking them out.
Great Used car with positive value.
by BIGKABUDA from Chesterton, IN
October 24, 2018
This is a great running and very comfortable car. The electronics can be a bit overwhelming. The style of this car is very contemporary and fit and finish I have found to be world class as a top rated luxury car.
I was in need of a car when I received a call from Mark Recore, a sales person from the Mitsubishi dealer. He made the process simple, fast and pleasant. I am only buying cars from now on with him. Thank you mark Recore, for all your help!
Best Value in Luxury
by Teddy from Roseland,
December 10, 2018
This car drives well, feels good, and is inexpensive to own. It services like a Chevy, Uses Regular Gas, I am not worried about driving it through the car wash. The Trunk is enormous and the back seats fold down for even more space.
First time experience with Medway Auto was such a great encounter especially with Robert Hurley the Sales Rep. Overall experience with them is exceptional. The Service Department also did very good job on my car. A big thank you to you all.
EXCELLENT luxury car.
by RICH from Niskayuna
December 1, 2018
The car is very comfortable yet it handles like a sport's car. The Caddy XTS has a lot of pep and is definitely low maintence, and it uses regular gas. It's an excellent luxury car!
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