We worked with Sean Turner, and he was excellent. Very attentive and careful to make sure I was getting everything I wanted. I was a first time buyer and very nervous, but he made the process very smooth and efficient. Will definitely recommend to others in the future, and will continue to use this dealership. Very happy with the customer service!
I had a wonderful salesman, Chris Jones. He understood that I drive the 150 miles to get to this dealership; so I needed everything ready to go. The process was very quick and hassle free. I would recommend him and this dealership to anyone looking to buy or lease a vehicle. Tell him what you want and he will find it. I'm very pleased with my truck.
by Don Massey Service Understands Senior Citizens from Plymouth, MI
May 14, 2014
My husband and I are past 65 years old and my husband is an amputee with prosthetic leg on the left (so luckily he can still drive without any special needs). Our 2005 Cadillac De Ville is our only vehicle and we need to keep it for as long as possible for economic reasons. Our car has over 145,000 miles and we only bring it to Don Massey Cadillac for service because we believe it needs the best service is obtained by those most familiar with Cadllacs and by using GM parts. Kirstropher Gartside seems to be the service advisor we see and he is FANTASTIC. He understands the need for us to have a car as my husband has many health concerns. Don Massey not only has a porter to bring my husband home from the dealership when he brings the car in for service but they also pick him up. We live in a rural area and do not have "neighbors" we can rely on to help us get there and back otherwise. If the repairs go beyond the amount of time they estimate, they offer us the option of a free courtesy vehicle and again they pick my husband up and bring him in to pick up the courtesy vehicle. What other dealer or car service repair would do this for you? Wouldn't you think the dealership instead would be wanting to sell us a new car instead of making it so easy for us to keep our car that is nearing 10 years old?!!! Also: Repair estimates always come in under what they estimate and they stay in touch with us on the phone if anything else is found. There is NO other place we would take our 2005 Cadillac for service!
Thank you so much Joseph D. And Justin W. You made our experience awesome!!! All your thoughtfulness and time as well as knowledge was very beneficial in completing this purchase we look forward to doing business with you in the future all your diligence is greatly appreciated!!
We were pleased with how hard everyone at Don Massey Cadillac worked to ensure we have the best possible vehicle purchase experience. Everyone that entered was treated with the same welcoming respect and that goes a long way in the customer service experience overall. Ask for Keith and you won't be disappointed in how hard he will work to ensure your customer satisfaction.
My sales person, Doug Buchanon, was thorough in showing me the 2017 ATS I found listed on Cars.com. The appraisal of my trade-in went quickly and we reached a deal soon after. I was happy with the experience.
My experience at don Massey was beyond all expectations. I have purchased several vehicles over the years and have NEVER been treated so well. Donna is an angel and put a cute stuffed bunny in my new Cadillac for my granddaughter ( a nice touch that women/grandmothers appreciate :) )!! Bob Johnson also took an enormous amount of time ensuring I was getting the best deal they could offer. I honestly dont see myself buying anywhere else. Other dealers should take notice to details and making the customer feel like bob and Donna do at don Massey. They are truly assets to this company. Thank you again for making this experience a joyful one!!
This man, Henry Flakes, is the most sincere and thoughtful sales person I have ever encountered.
Very selfless and attentive. I really enjoyed the buying experience at this dealership. Completely unique. Be careful, though. Mr Flakes is a video ham!!!
Awesome sales and service department! Brent B was my salesman, his attention to detail made me a customer for life! The leasing process was so smooth, it made the entire visit to their dealership really enjoyable.
I met my Sales Expert, Aaron Thomas, at the Dealership 6 months prior to my purchase. He was very informative and took time to understand what I wanted. He was not pushy and did not try to sell me something I didn't want. When I was ready, I reconnected with him and purchased my dream car, an XTS. In a couple of years I will be ready to upgrade and I will be returning to Prestige. I first came to Prestige to have my Enclave serviced. I am also very happy with my service experience and will continue to use Prestige to service my Enclave. I am actually getting new tires for that vehicle now. Thank you Aaron Thomas and thank you Prestige.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.