This 5 stars in for one employee in particular. Tim Gardner in the service dept. My little story... I had recently purchased my vehicle on April 1 & had to return it on April 4th due to the speakers, window and a little idle. It was now 4/16/2018 and my car was still not finished because the speakers were missing a part that need to come from Korea, they told me my car would be finished no later than Monday and that was a promise...So long story short everyone I spoke with said they would call me back and help me figure this out and no one did, they called with the same info about waiting for a part but no new news. Thankfully I called in 4/17/18 to check on my vehicle on when the part will be in and Tim (which was my first time speaking with i'm through these couple of weeks.) and he said the part was scheduled to arrive on 4/24/18 I was furious. Here I am driving loaner cars and not even able to enjoy my new car for a whole month. He listened to me and quickly went into action and said I am going to help you, we are going to fix this. Literally in 2 hours he called back said that they can get my car to a certain place and they can do it if I agree and also offered me a couple of other things and said I will get your car to you by today or tomorrow after he explained this to a manager. All in two hours! and I couldn't get a straight answer for two weeks! Tim called me when it left car max and when it came back and tested the stereo for me himself! He completely turned my whole experience back to a positive one again and now I am truly happy he went above and beyond and keep his word! He was very kind and put actions to his words! He is definitely the highlight of my week! now I can drive my new car thanks to TIM Gardner.! Thank you TIM! You don't know how happy we are!
Incredible experience with this dealership. I rarely ever do reviews for any company but I truly believe this company went out of their way to make my experience 10x better. I was interested in a vehicle that I found online and as soon as I inquired about it they provided answers to every single one of my questions and even took the time to do a walk around video on the vehicle and show any flaws if any on the vehicle. I spent probably about 3 hours on the phone with the sales guy and he patiently guided me through the whole process. even after I came to the dealership they treated me with the most respect I have ever seen. I rarely buy cars since I always keep my vehicle till the wheels fall off but I am telling you this, because of this dealership and the experience I received I will change my style of buying cars and buy a car more frequently. I recommend this dealership if you want to be treated with respect and not just like a normal customer but instead they treat you like you guys have been friends for a while or you could even say like family.
Great buying experience. No high pressure. Great negotiations. Really good inventory. Their 90 day warranty is a bonus. I had an engine problem shortly after purchasing. They hooked me up with a repair facility who got me in quickly and did great work. They explained the problem. Showed me the fix. All at no cost to me. I’d give them a 10 star rat
Great place to shop and buy a car. Michael Roaden was amazing from start to finish. He help us select the right car and the financing process was amazing! I would highly recommend you check this place out before your next purchase.
Everyone knows the long standing joke about car salesmen, and I was afraid of being at the butt end of a bad deal. Im so glad I chose to go to them in the end though! Their sales team balanced friendliness with professionalism and their honestly sincere interest in meeting my needs and accomidating my interests truely made my truck buying experience enjoyable rather than stressful. They felt more like real people or friends than any sales personel I have ever encounter has. They worked hard I get me a better truck than I set out for, for less than I was prepared to spend, WITH a warentee in exchange for my old jalopy. My new FORD runs like a champ, is gorgeous, and isnt breaking my bank monthly! I am beyond thankful to the gentlemen who helped me through the selection, buying, and financing process! I came out of this experience very satisfied and will be recommending them to family and friends for sure!
the people that work here are absolutely amazing in every way possible. every time i went to try to find a car i genuinely want, all they did was help and make sure i left satisfied and happy with the car i bought. they treat everyone like family too, which is so nice and welcoming.
My older model "sports car" had broken down in traffic for the last time!
I took the auto repair money to Vancouver Car Company and purchased a beautiful 2001 Ford F-150 pickup.
The people were friendly, courteous and helpful.
A process that can be stressful and time consuming was easy and stress free.
This is my 3rd time buying from Dream City and the experance just gets better. I'm happy with the purchase and the staff. Friendly and Ver helpful with any questions I may have. I highly suggest going to Dream City for your next truck or car. Ask for Dave Depass he was wonderful to work with.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.