My salesperson was Kelly Hutto who was outstanding along with his Sales Manager Mike Purtell who both bent over backwards to make sure we got a great value and had the most pleasurable auto buying experience we have every had. Definitely will be sending friends, coworkers and family to this dealership. Didn't know this level of personal service existed in this industry. High marks in all aspects of our experience.
I recently was shopping for an FJ cruiser and found both Andy and Cooper to be honest and helpful. They went out of their way to help me find the right car. I would encourage anyone reading this to do business here. The experience was excellent and they made me a great deal.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Usually, when you have a bad outcome, people bash the service provider, but not in this case. I wasn't able to get approved without a down payment for a car. But I would like to take out the time and Thank Marcus England from the upmost, for the outstanding customer service, he has been giving me for the past 2 weeks. If you ever need a car, with challenging credit, please contact CarMax Fort worth. Marcus and the fantastic Finance team tried very hard to get me approved. I didn't get a car but the Customer Service shows that CarMax out value in there employees.
Thanks so much, I pray Gods Blessings at this place, and that y'all sale 75 cars this weekend.
The title says it all. I never get pressured by the sales or finance people. I got exactly what I wanted at a great price. And I was in and out in 2.5 hours including test driving to signing the papers. Steve and Miguel were fantastic.
We worked with Dennis and had a great experience. He was attentive and helpful from the moment we talked to him over the phone until we drove off the lot with my daughters car. He was never pushy and even days after we left with the car, he has reached out with helpful information for us. Will definitely work with Dennis again!
Friendly personnel and was able to get my car in and out promptly.
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