I was in the market for a used Acura MDX and had contacted several dealerships who did not respond timely. Don at Automax was very helpful and ensured the vehicle had the options I wanted, even if that meant adding a desired item. They even accepted my trade in for a very fair price. The financing dept worked with my expectations and although I have good credit, the rate was lower than what I expected. Very good transaction.
Pretty good buying and service experience, so far.
by baggydomer from Gig Harbor, WA
December 1, 2018
Salesperson was reliable and returned calls. He helped with setup. The buying process and meeting with the closer took a few hours. She pulled out all the stops to get me to buy the extended warranty and paint protection. I declined, then suddently everything was half price, then I declined again and got a bit deeper discount. This is frustrating and I'd prefer to be quoted a fari price with 20% markup rather than offered something for 300% cost theny get it for a decent price only because I bargained and would not get ripped off.
Service department folks were nice. The waiting area is no frills, very different from the BMW dealership, but that's ok.
This is a dealership without commissions...they had no incentive other than to collaborate to make me happy. Unlike other dealership experiences where my entire experience was a draw of the luck of the agent who would reach me first, here I encountered collaboration between various employees, all with the common purpose of helping me find the right auto. No pressure with purchase. Excellent follow-up. Impressed.
Excellent buying experience. Worth the drive from all the way down in Portland. Worked very hard to find me the best deal on my trade. Matt and Todd were friendly and worked with me until well after closing time.
I drove to Grey's from Yakima, WA for the Used Pickup I had wanted. I traded in my 2001 Chevy Silverado 1500 for a 2008 Chevy Silverado Vortex Max (a beefed up 2500 w/ a 6.0 L V-8). I dealt with one of the owners, a very fine man, Joel Grey. Joel treated me very fairly through out the entire process. When I returned home I had my mechanic inspect the entire truck from top to bottom. The inspection was not the best news I had ever rec'd. So I called Joel and we negotiated until we reached an agreement I could live with. For that effort, I commend Joel for being a man of his word. By law once you leave the lot with a used car, the seller is not responsible for fixing anything. You have the right to take the used care in to your mechanic prior to purchase for inspection. However, I was not able to do that. Despite that, Joel & Grey's Chevrolet stepped up to the plate financially. They worked with my mechanic here in Yakima to help correct issues found in the inspection. I feel they went above & beyond.
Thank you Joel & Grey's Chevrolet!
I???ve made it a point to purchase only used vehicles in the past after a miserable experience at another dealer. I got the price I was quoted before I ever stepped foot in the dealership, and they even helped me find financing when mine fell through. The finance dept. was quick and painless, and most important to me: nobody tried to upsell me on anything. I was asked if I wanted any type of accessories or warranty items, I said no, and it was never brought up again. Never felt any pressure to purchase anything, and my salesman Chad Ojard is a stand up guy, ask him about his Mustang. This is the way all dealerships should operate. Chad and his team made the drive to Olympia totally worth it for me.
Paul was awesome. By far, the BEST car sales and salesman experience I've EVER had. I would recommend Paul to everyone anytime. He was professional, personable, honest, and open. It is a relief to know that there are stand-up, honest, professionals still in this business. Paul was never pushy, condescending, accusatory, or judgmental. He never attempted a bait and switch; I never felt that he was trying to get me to spend more than I could. He seemed to genuinely care what I wanted and what options were real to get me there. FANTASTIC experience.
I have done a lot of car deals in my life and I've often felt pressured to buy. I did not feel pressured by Rodney and Travis at Bruce Titus Ford and was treated very well in my car shopping experience. I felt that I could trust the dealer. I did not end up purchasing a vehicle due to my trade in value, but will most likely do business with this dealership in the future.
I was in a car accident just a few days ago which totaled my car out so i need a car i always wanted a Cadillac so i started searching for one i checked many dealers websites and Larson Cadillac has the best prices
I went in to Larson to check out a Cadillac i really liked on their website the price and mileage the car were perfect for what i wanted
I was amazed at the features this car had and for the price i couldn't let it go
Luke Campo and Krystyan Yevstifieieva two very knowledgeable and amazing Sales people helped me with the paper work showed me all the features on the car and how to use them
Terry Goble the finance Manager Department was able to find me a great percentage rate and made the paperwork process very easy
I honestly have to say my experience of buying a car from Larson Cadillac was the best experience and less painful car buying experience I've ever had
Hands down the most helpful and knowledgeable and friendly sales team and Financing Department I've ever Delt with
Thank you: Krystyan Yevstifieieva
Luke Campo and Terry Goble
I 100% recommend Larson Cadillac
I came in to Titus Will Parkland thinking all I could get was a used car, but Gary Carroll worked to get me into a 2018 Chevrolet Trax. I have a secure vehicle.
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