The service department is very efficient and professional service advisor is very informative and professional the ladies in the showroom are also very informative and professional the salesman and salesmanager are also informative and professional.
Excellent service! I???m a first time leaser and my experience at the Roslyn dealership was short of nothing! All of the workers were extremely welcoming and helpful. The general manager, Joe Sgroi, was very helpful and patient with assisting me in figuring out what car was right for me. Ricardo Nelson sold me my car and not only was he super knowledgeable and helpful in answering my questions, teaching me my new car and helping me with insurance plans, but he also made the whole process enjoyable with his humor and kindness! I 10/10 recommend this dealership and working with these amazing people! And of course I???m in love with my new Chevy equinox!!! Thank you Chevy for making my first time leasing experience a great one!
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Very fast and prompt response. Great customer service. Professional sales representative. Helpful in getting me approved despite my previous bankruptcy. Thanks a lot Benjamin. You are the best. Really appreciate your help. Highly recommended.
I have the most amazing experience with an unbelievable dealer! I was given the freedom to make decisions about the custom options I wanted for my vehicle. Andrew was very helpful and impatient when I knew how we wanted to have this car. I highly recommend these dealers and salesmen. Thank you again!
My representative. Robert Sommers, provided superb service. I felt no pressure, and truly believed Robert understood my needs. His professionalism and commitment to my overall satisfaction inspired my wife to want to have Robert help her when she is in the market for a new car.
Thank you to the sales person Nelson Orellana for helping us with the purchase of my Mom's Chevy Spark. Nelson was very patient with us and answered all of our many questions including some of our silly ones. Even after purchasing, he ensured all of my concerns were met and has followed-up twice post to ensure we are still happy with our purchase and have no issues with the car. It was a great pleasure working with Nelson, his manager Narciso and the finance staff. We will be back when my Mom is ready to upgrade and I highly recommend this dealership. I couldn't be happier with the service provided to me.
We returned our leased 2015 Jeep and re-leased a new 2018 Jeep. The dealership was very accommodating - met our price parameters, absorbed remaining payments, examined the vehicle for any damages, and took possession for transfer back to Fusion Financial Group.. The lease company came back to us (over nine months later) and demanded over $2k for excessive damages.. Atlantic Jeep-Chrysler (Peter Zorzy - VP Operations/Lianne Dunne - Administrator) came to our defense and in-fact absorbed a negotiated settlement, They were polite, professional and very supportive, They saved the day. Highly recommend Atlantic Jeep . . . suggest NEVER using Fusion Financial Group.. .
Paul was my salesman and he was excellent he helped me with getting the best vehicle I can afford and he answered all my questions I will recommend him to all my friends who need a car
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